Company-sponsored Learners

 

IMPORTANT TO NOTE:

There are two (2) options learners may be sponsored by their company:

Option 1: The learner(s) to first pay for the course fee and then be reimbursed by their company.

  • You should register as “self-sponsored” learner(s). Click here for the relevant information.

Option 2: The company to pay for the course fee.

  • The company’s representative will be required to create a corporate account in MyIAL and register on behalf of the sponsored learner(s).
  • The UEN provided must be that of the company contributing CPF for the sponsored learners.
  • Please click here to download the corporate User Guide for step-by-step guidance and read the course details carefully before proceeding with registration.

 

This section lists the resources and useful information for Company's Representatives and IAL learners to stay connected and updated throughout their learning journey. 

 

Advisory and Updates on COVID-19

In view of the increasing trend of COVID-19 cases in Singapore, and the potential continued surge in cases over the coming weeks, IAL has decided to shift all training, assessment and coaching sessions online to protect our learners, adult educators and staff. 

From Monday, 27 September 2021, all scheduled training, assessment and coaching sessions will be conducted fully online, until further notice. This is applicable to the following programmes:

  • WSQ Advanced Certificate in Learning and Performance (ACLP)
  • WSQ Workplace Learning Facilitator (WLF)
  • WSQ Diploma in Design and Development of Learning for Performance (DDDLP)
  • Continuing Professional Development (CPD) Programmes

More details on the latest changes to learning arrangements will be sent to all learners and adult educators via email. IAL will continue monitoring the evolving situation and provide timely updates via our email and web channels in the event of any changes. For more details, refer here.

 

MyIAL e-Services 

 

The company’s representative will be required to create an account in MyIAL and register on behalf of the company-sponsored learner(s). Please click here to download the User Guide for step-by-step guidance and read the course details carefully before proceeding with registration.


Learners can manage their programmes and assessments through MyIAL e-services, with access to a personalised inbox, training attendance, assessment results and transaction history. 

 

 

Programme Administrative Information

 

The Terms & Conditions listed below are applicable for all IAL programmes. 

IAL reserves the right to make changes or modifications to these Terms and Conditions at any time without prior notice, as it deems appropriate.

Pre-Course Administration

  • The UEN provided must be that of the company contributing CPF for the sponsored learners.

  • Company-sponsored learners must meet the 75% attendance requirement per module for their company claim Absentee Payroll. Government entities and private entities held under a government agency whose manpower expenditure is partially government-funded are not eligible for AP funding.

  • If a sponsored learner quits their job midway through the course, there will be no course fee refund to the company for the unconsumed modules. The learner may continue to complete the course.

  • Learners whose course fees are paid by their company are not allowed to switch to ‘self-sponsored’ status later.

 

  • Companies cannot use individuals’ SkillsFuture Credit (SFC) to pay for the course fee (in part or in full). 
  • Registration is based on a first-come-first-serve basis. IAL cannot waitlist or reserve seats for interested applicants, and there is no billing or e-invoicing to the company.
  • To secure enrolment in the preferred course schedule, the company’s representative should make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process.
  • The system will automatically cancel the enrolment if full payment is not received by 11:59 pm (Singapore Time) on the same day of registration. The company’s representative will then need to re-register for the course, subject to availability at the time of re-registration.
  • Please refer to IAL Withdrawal/Refund Terms and Conditions for requests by company to replace a registered learner with another employee.


Dedicated ‘Corporate-run’ organised by company:

  • The company’s representative may contact IAL to organise a specific course run for their employees if they can form a class of a minimum of 12 learners.
  • For dedicated corporate runs, billing and payment terms will be based on the signed contract with IAL.
  • The UEN provided must be that of the company contributing CPF for the sponsored learners.
  • For more information on a customised corporate arrangement, please get in touch with us at +65 6579 0300 or send us an email at corporate_bdm@ial.edu.sg.
  • Please click here for more information on corporate registration.

                

  • If a learner withdraws midway from their course for any reason, there will be no refund for any unconsumed portion of the paid fees.
  • Learners who withdraw midway from their course should fill up the Withdrawal Request Form to unsubscribe from future courseware notifications and mass communication from IAL.
  • Please click here to make the withdrawal request.

 

 

We place great importance on ensuring that learners get the full benefit from our courses here at IAL. Therefore, we expect learners to take responsibility for their learning journey.

  1. We strongly encourage full attendance for all classes, and SSG-funded courses require a minimum attendance of 75% per module.

  2. If a learner falls short of the 75% attendance requirement in a particular module, they will not be allowed to take assessments of that module.

  3. They may request a re-scheduling of training and/or assessment session(s). Terms and conditions with an applicable fee apply:




  4. Full module fee may apply when a learner is required to make up their attendance in a particular module, and the One-Time Re-scheduling option has been used during their course.

  5. Please click here to make the request.

 

IAL reserves the right to cancel, postpone or make changes to any courses should unforeseen circumstances occur. Applicants will be duly notified and the full fees will be refunded, where applicable.  

  • Your privacy is important to us. Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data. 

  • SkillsFuture Singapore (SSG) and/or IAL could review your video recordings for audit, quality assurance and grant administration purposes.

In-Course Administration

  • Learners are expected to have access to a safe and robust network connection and a laptop running on Windows Operating System 7 and above (or MAC OS system).
  • The laptop should have a pre-installed webcam or a headset with a USB webcam.
  • The entirety of each training/assessment session will be recorded, and the learners must turn on their webcam at all times for attendance purposes.

  • Learners’ faces in the video recordings must be fully visible (i.e. the entire face and not just the forehead/eyebrows).

  • Learners’ full names, as reflected in their NRICs, should be indicated in the video recordings.

All of IAL's courses include a substantial component of self-directed learning. As such, we expect learners to complete their preparation work and/or assignments independently before the scheduled classroom time.

  • Take note of, and observe all submission deadlines of assignments, which may include but not limited to written assignments (draft and final), video recording, self/peer assessment record, etc. Failure to do so may result in chargeable re-scheduling/re-assessment and/or a 'Not Yet Competent' assessment result for the module.
  • Final assignment must be submitted by the prescribed deadline before the scheduled assessment date; failing which you will be deemed to have forfeited your assessment attempt. You will be required to schedule a one-time re-assessment within 5 working days of the initial assessment date at a charge of S$160 (before GST).
  • Exceptional circumstances should be submitted to IAL with supporting documents for consideration, and upon review, IAL's decision will be final.

 

  1. If a learner is deemed 'Not-Yet-Competent (NYC)', they can request a one-time Re-Assessment within 5 working days from the date of the last assessment.

  2. Applicable Re-assessment fee per module:



  3. The learning content of each module is generally built upon the earlier ones; hence, except for ACLP M2, the learner may not take assessment of the subsequent module until they are deemed ‘competent’ in the current one.

  4. The learner cannot attend subsequent module(s) with two (2) outstanding assessments.

  5. If no request is made, the learner would be deemed to have dropped out of the course. Full fees without funding will apply when they wish to re-enrol into the same course in the future.

Please click here to make the Re-Assessment request.

 

 

  • You may submit an Appeal Form here.
  • Upon Committee Review, IAL's decision will be final.
  1. Course deferment applies to a one-time postponement of study for at least six months or more.

  2. A learner may submit a course deferment application if they cannot complete the full qualification due to reasons beyond their control, with a non-refundable admin fee of S$60.00 (before GST). 

  3. The onus of supporting documents is on the applicant. Deferment applications with invalid, insufficient or no supporting documents will be rejected. Upon review, IAL's decision will be final.

  4. Once the application is approved, the learner may rejoin the course within ONE YEAR from the Deferment Approval Date. The remaining modules must be completed within one year from the Deferment Approval Date or by the original candidature end date, whichever is later.

     

  5. Full fees without funding will apply if the learner wishes to re-enrol the same course past the one-year deferment period.

  6. Please click here to make the deferment request.

 

The maximum candidature period refers to the total duration that learners can be given to complete a course. Failing which, their candidature will be terminated, and full fees without funding will apply if they wish to re-enrol the same course:

At IAL, we are committed to creating a positive learning environment that encourages active learning.

  • You may send in your feedback via the Module Evaluation, which occurs at the end of each module.
  • Serious misconduct allegations against a Trainer/Assessor/Coach or staff warrant an investigation that may lead to the appropriate counselling and/or disciplinary action against the accused.
  • Upon the outcome, IAL's decision will be final.

IAL reserves the right to take disciplinary action against academic dishonesty (including but not limited to the act of plagiarism and/or collusion) and/or disruptive learner's behaviour, leading to expulsion from the programme without refund of course fees when required.

Post-Course Administration

All WSQ certificates are issued by SkillsFuture Singapore (SSG) through MyskillsFuture Portal. Your SOAs, transcript or full qualification will be available 4 to 6 weeks upon the completion of the module or final assessment.

Notifications of e-Certificates (e-Certs) are also available via the MySkillsFuture mobile App.

Singaporeans and permanent residents can access/download the WSQ e-Certs upon logging in to the MySkillsFuture portal via SingPass and following the steps below:

  • Go to the MySkillsFuture portal
  • Click the SingPass icon and log in via SingPass
  • Go to Skills Passport > click on Certificates to view WSQ e-Certs records
  • Select trainee's WSQ e-Certs and click on "Download e-Certs"

Foreign trainees could follow the steps below:

  • Go to the MySkillsFuture portal
  • Go to 'Digital Services'.
  • Under 'Individuals', click 'Download Certificates'.
  • Click 'No Portal ID'.
  • Enter the relevant information to retrieve your certificates.

You may also view the user guide here.

  • SSG will phase out the SkillsFuture Qualification Award, as it has met its objective of encouraging take-up of Singapore Workforce Skills Qualification (WSQ) full qualifications over time.
  • Eligible Singapore Citizens who wish to apply for the award should complete their WSQ qualifications by 31 December 2022.
  • Please click here for more information.

Technical Support

  • Please refer to the User Guide for Learners here and the User Guide for Organisations here
  • If you encounter login issues, ensure your MyIAL account has been activated via the link sent to your email address when you first registered with us.

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•  Phone - 800-852-3910

•  Online chat – in HELP Section (after login)

•  Online form – in HELP Section (after login)

•  Email at support@instructure.com

Other Resource:

•  Online Guides – Canvas LMS

 

FREQUENTLY ASKED QUESTIONS (FAQs)

  • Learners who do not meet the requirements for English Language proficiencies as required by the respective courses need to take the Workplace Literacy (WPL) – Computer Adaptive Test (CAT) and secure the ES WSQ WPL qualification for listening and speaking reading and writing modalities. Please click here for more information.

  • You may also provide other documented evidence of your proficiency in English or be required to attend an interview with IAL to ascertain your suitability for the programme.

You may view and download your receipt(s) or invoice(s) under the Payment Tab in MyIAL.

Training, coaching and assessment sessions can be held online and/or in IAL training rooms, subject to the Advisory and Updates on COVID-19.

Once you have successfully enrolled, you will be able to view the details of your schedule, such as date and time, on MyIAL