I am a self-sponsored learner applying for

WSQ courses   |   CPD courses  


Self-sponsored Learners Applying for Continuing Professional Development (CPD) Courses


This section lists the resources and useful information for IAL learners to stay connected and updated throughout their learning journey.

 

Advisory and Updates on COVID-19

 

The COVID-19 situation in Singapore has stabilised. The Multi-Ministry Taskforce has announced further easing of community Safe Management Measures (SMMs) and adjusting of the Disease Outbreak Response System Condition (DORSCON) level from orange to yellow.

Currently, IAL adopts online learning for the delivery of our programmes. From 1 June 2022, IAL will resume blended learning for all programmes, except existing fully online WSQ Advanced Certificate in Learning & Performance (ACLP) cohorts, which will continue to be conducted online.

IAL will continue to monitor the situation and provide timely updates via our email and web channels in the event of any changes.

For more details, refer here.

 

MyIAL e-Services 


Learners can manage their programmes and assessments through MyIAL e-services, with access to a personalised inbox, training attendance, assessment results and transaction history. 

 

Programme Administrative Information

 

The Terms & Conditions listed below are applicable for all IAL programmes. 

IAL reserves the right to make changes or modifications to these Terms and Conditions at any time without prior notice, as it deems appropriate.

Pre-Course Administration

  • All interested applicants must comply with the Institute for Adult Learning (IAL)’s entry requirements and application procedures, which may include the submission of supporting documents, attending a pre-enrolment screening, or both.

  • Applicants will be required to create an account in MyIAL. Please click here to download the Learner User Guide for step-by-step guidance and read the course details carefully before proceeding with registration.

 

  • The indicated fee payable (inclusive of GST) will cover the training sessions and the course assessment, and it will also take into account all eligible grants/subsidies.

  • Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit which can be used to offset the selected programmes' fees for self-sponsored registrations only. 

  • Please note the submission period for your SFC claim via MySkillsFuture needs to be within 60 days before the course start date (date inclusive). If your course start date is more than 60 days from the date of SFC application, the SSG-SFC portal would reject your application. In this case, you would need to pay the full course fees at the end of your course application.

Self-Sponsored Individuals

  • Please login to MyIAL to register for your preferred schedule.
  • If it is your first login, you would need to create an account by selecting ‘Applicant / Learner’ and click on ‘No Account?’ to register.
  • You will be prompted for course fee payment via eNets/credit card (VISA or MasterCard) and/or SkillsFuture Credit (SFC) at the end of the registration process.
  • The system will automatically cancel your enrollment if full payment (including SFC, if applicable) is not received by 11:59 pm (Singapore Time) on the same day you register. You will need to re-register for the course, subject to availability at the time of re-registration.

Company-Sponsored Individuals via reimbursement

  • The registration process will be the same as above for Self-sponsored individuals. You will pay for the course fee first, then be reimbursed by your company.
  • If you quit the company midway through your course, there will be no refund of course fees for the unconsumed modules.
  • A non-refundable administrative fee of S$53.50 (with GST) is applicable for withdrawal request. Requests are subjected to review by IAL and the decision is final. IAL reserves the right to request for supporting document(s). If the withdrawal notice is given less than 2 weeks before the programme start date, the paid fees will not be refunded. Please submit your withdrawal request at https://feedback.ial.edu.sg under the CPD Programmes/Workshops category.

 

  • A non-refundable administrative fee of S$53.50 (with GST) applies for all rescheduling request and the next available slot will be offered.
  • Requests must be submitted 2 weeks before the commencement of programme. For requests that come mid-way through training must be supported by documents such as a doctor's note or a hospitalisation chit. Please submit your scheduling request at https://feedback.ial.edu.sg under the CPD Programmes / Workshops category. 

IAL reserves the right to cancel, postpone or make changes to any courses should unforeseen circumstances occur. Applicants will be duly notified and the full fees will be refunded, where applicable.  

  • Your privacy is important to us. Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data. 

  • No training/assessment video recordings would be made available for public viewing as they include the learners' personal data.
  • Only SkillsFuture Singapore (SSG) and IAL could review your video recordings for audit, quality assurance and grant administration purposes.

In-Course Administration

  • Learners are expected to have access to a safe and robust network connection and a laptop running on Windows Operating System 7 and above (or MAC OS system).
  • The laptop should have a pre-installed webcam or a headset with a USB webcam.
  • The entirety of each training/assessment session will be recorded, and the learners must turn on their webcam at all times for attendance purposes.

  • Learners’ faces in the video recordings must be fully visible (i.e. the entire face and not just the forehead/eyebrows).

  • Learners’ full names, as reflected in their NRICs, should be indicated in the video recordings.
  • No training/assessment video recordings would be made available for public viewing as they include the learners’ personal data.
  • Only SkillsFuture Singapore (SSG) and IAL could review your video recordings for audit, quality assurance and grant administration purposes.

 

At IAL, we are committed to creating a positive learning environment that encourages active learning.

  • You may send in your feedback via the Module Evaluation, which occurs at the end of each module.
  • Serious misconduct allegations against a Trainer/Assessor/Coach or staff warrant an investigation that may lead to the appropriate counselling and/or disciplinary action against the accused.
  • Upon the outcome, IAL's decision will be final.

IAL reserves the right to take disciplinary action against academic dishonesty (including but not limited to the act of plagiarism and/or collusion) and/or disruptive learner's behaviour, leading to expulsion from the programme without refund of course fees when required.

Post-Course Administration

Certificates for CPD are only issued for full day programmes that are SkillsFuture Credit (SFC). Please refer to the document for the certificate retrieval instructions after successful completion. 

Technical Support

  • If you encounter login issues, ensure your MyIAL account has been activated via the link sent to your email address when you first registered with us.

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•  Phone - 800-852-3910

•  Online chat – in HELP Section (after login)

•  Online form – in HELP Section (after login)

•  Email at support@instructure.com

Other Resource:

•  Online Guides – Canvas LMS

 

FREQUENTLY ASKED QUESTIONS (FAQs)

  • Learners who do not meet the requirements for English Language proficiencies as required by the respective courses need to take the Workplace Literacy (WPL) – Computer Adaptive Test (CAT) and secure the ES WSQ WPL qualification for listening and speaking reading and writing modalities. Please click here for more information.

  • You may also provide other documented evidence of your proficiency in English or be required to attend an interview with IAL to ascertain your suitability for the programme.

You may view and download your receipt(s) or invoice(s) under the Payment Tab in MyIAL.

Training, coaching and assessment sessions can be held online and/or in IAL training rooms, subject to the Advisory and Updates on COVID-19.

Once you have successfully enrolled, you will be able to view the details of your schedule, such as date and time, on MyIAL