CPD Programmes

Introduction to Action Learning

Full Fee: S$845.30 w/GST (before subsidies)

Programme Fees:

Singaporean/PR: S$84.53 | Others: S$845.30 w/GST

AEN Member

Singaporean/PR: S$253.59 | Others: S$845.30 w/GST

Non-AEN Member

Isa Jamaluddin (Mr)


9:00am - 5:00pm





This is a fully online session conducted via ZOOM.  Participants can participate in the session from any venue of their convenience with a laptop / device that is compatible with ZOOM.  More details on participating in the session will be send to the confirmed registrants.


What is this programme about?


The Introduction to Action Learning programme is set to introduce participants to the key skill sets and components of the action learning process. It will cover building coaching skills through a highly experiential and collaborative learning approach with 70 % of the session time dedicated to practice and skill development.

The session will be conducted through a short introduction and presentation on the power of question in building capacity to have good conversation and leading teams to solve real problems. Participants will be working in small teams to learn and develop their skills through application of the action learning process where every participant will take on the key roles of a coach, problem presenter and team member.

A round-robin approach will be conducted with reflection and feedback shared amongst the participants and lead facilitator after every action learning session.

Through small group practice of the problem-solving process, participants will apply their questioning skills and action learning coaches’ skills to support the team in solving the problem and at the same time, learn about their chosen leadership competency. The process will bring learning to the participants at individual, team and organization level. These are built into the process with guided questions to help the participants to reflect on it.

The Action Learning process adopts a design approach of a constructivist which allows learners to explore and respond from their perspective. This pure experience of the current events during the session is leveraged upon, to bring impactful learning to the participants as they are asked to reflect and respond based on questions asked during the process. Through their responses, and the questions of the team members and the coach, participants develop knowledge and ability to apply what they have learnt immediately in the process or after the process.

Brookfields critical lenses is used as a feedback model to deepen the learning of participants. They learn how to allow individual learning and peer learning to be exercised before the subject matter expert shares their observations. This is very powerful from a leader/team/subordinate development approach. 


What does it cover?


Knowledge-based learning objectives:

  • Action Learning Process from WIAL
  • Types of powerful Questions
  • Reflective questioning and listening
  • Tuckmans Team development process
  • Convergent Divergent Model for Questioning
  • 5 stage WIAL problem solving process
  • Leadership Competencies
  • Team psychological safety


Skills-based learning objectives:

  • Introduction to the definition of action learning process
  • Apply reflective questioning skills and listening skills
  • Ask Powerful Questions 
  • Guide team development
  • Support individual and team learning
  • Manage team problem solving process
  • Develop actions or strategies by the end of the session
  • Apply leadership competencies during the session
  • Build relationship and rapport amongst team members


Who is it suitable for?


  • Adult Education: individuals involved in improving the performance of learners in the institutes of higher learning
  • Learning and Development: Individuals involved involved in improving the performance of an organisation
  • Academics, facilitators, coaches, adult educators, managers, leaders, human resource practitioners, organizational development practitioners


Fees & funding

AEN Member Singaporean/PR Non-AEN Member Singaporean/PR Non-AEN Member Others

Total programme fee




The fee is inclusive of prevailing GST and subject to changes. 

AEN member rates are only applicable for Singaporeans/ Permanent Residents. Foreigners will not be entitled for AEN members rates regardless if he/she is an AEN member. To register for AEN membership, please click here.


Please proceed to make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process. Kindly note that the system will automatically cancel the registration if full payment  has not been successfully processed by 11.59pm (Singapore Time) on the same day of the registration. You will have to reapply for the course, subject to availability of vacancy at the point of your re-registration.  

Additional funding available, if applicable

Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit which can be used to offset the selected programmes’ fees for self-sponsored registrations only.

Please note the submission period for your SFC claim via MySkillsFuture needs to be within 60 days before the course start date (date inclusive). If your course start date is more than 60 days from the date of SFC application, the SSG-SFC portal would reject your application. In this case, you would need to pay the full course fees at the end of your course application.


Request for rescheduling must be submitted to IAL 2 weeks before the commencement of programme. Reschedule requests that come mid-way through training has to be supported by valid reasons; substantiated by references as evidence; such as a doctor’s note; or a hospitalization chit. 

Please submit your request to reschedule your course at MyIAL. A non-refundable administrative fee of S$53.50 (with GST) applies for the request and the next available slot will be offered.


Request for withdrawal from a programme is subjected to review by IAL and the decision is final. IAL reserves the right to request for supporting document(s). A non-refundable administration fee of S$53.50 (inclusive of GST) is applicable for withdrawal request. If the withdrawal notice is given less than 2 weeks before the programme start date, the paid fees will not be refunded.

Corporate run

For dedicated corporate runs with a contract signed with IAL, billing and payment will follow the terms of the signed contract. Otherwise, payment would be expected upon registration.


About the speaker

Isa Jamaluddin (Mr)

Senior Action Learning Coach | WIAL
Director | WIAL Malaysia/ Indonesia/ Cambodia
Managing Director | Compas Management Consulting Pte Ltd

Living in Singapore, Isa Jamaluddin (Mr) was introduced to Action Learning in 2009 and became a Senior Action Learning Coach (SALC) in 2014. Since then, he has set up and is supporting the WIAL affiliates in Cambodia, Indonesia and Myanmar whilst serving as a Director with WIAL Malaysia. His involvements include the certification programmes and the Community of Practice events in these countries.

His belief and passion in developing people has brought him to deliver Action Learning training and coaching with organizations in Singapore, Thailand, Indonesia, Cambodia, China, Vietnam, Malaysia the Philippines, as well as public workshops, both in English, Malay and Bahasa Indonesia.

In addition to his work with WIAL, Isa is the Managing Director of Compas Management Consulting, an Approved Training Organisation with the Singapore government, with offices in Singapore, Malaysia and Indonesia that focuses on developing leaders for greater business and social impact.

A certified coach, facilitator, and consultant, Isa’s work helps companies develop leaders through a developmental program where the journey of every leader is measured and tracked during their period of development. He is currently serving as the Vice President of the International Association of Facilitators, Singapore Chapter.

Isa has completed an executive coaching certification with the NeuroLeadership Institute and is pursuing his PCC with the International Coach Federation. He is a Certified Professional Facilitator with International Association of Facilitators and a Performance Management Consultant with Institute of Management Consulting.

He is also an Associate Adult Educator with the Singapore University for Social Studies. He is certified and experienced in numerous methods and tools that support development, including Harrison Assessments, Enneagram, DISC, ABA Assessment, NLP, TetraMap and MBTI.  Isa has a Master’s in Business Administration from the University of Western Australia.

Before forming Compas Management Consulting in 2005, Isa served in the Singapore Armed Forces as a commissioned officer for 22 years with the responsibilities of operations and training being his primary roles. During this period he served as the Head of Training and Development of a leadership school for officers and a overseas Training Base and as the Aid De Camp to the President of Singapore.

Isa’s passion and belief in the potential of the young keeps him involved in the world of his 2 boys and 3 girls. Through them, he stays connected to current realities across generations. A sporty man, he keeps himself updated with sports like cricket, rugby and soccer and still kicks about regular.