Professional Highlights:

Diana Woo specialises in Adult Learning and Development, Behavioural Communications, and Service Excellence

Diana Woo has extensive service experiences in the Airline and Hospitality industries. She delivers workshops in the areas of behavioural communications, service mind-set and skills as well as interpersonal and team effectiveness.


Diana is a Master Trainer of the Wiley’s International and Associate Certification programme and is a certified Behavioural Consultant of DiSC psychometric tools. She is a Master Trainer and certified Course Leader of UP! Your Service programmes.


Diana holds a Master of Learning and Development (Learning Design) and a Bachelor degree in Human Resource Training and Development from the University of Southern Queensland. She has also attained the Advanced Certificate in Training and Assessment (ACTA).