Steffi Yap has been an accomplished senior Human Resource Development (HRD) practitioner for more than a decade in both public and private sectors. She is well known for her innovative approaches to training and dynamic delivery style. She often uses tools from NLP in the classroom, applying it as a facilitator or using it when transferring learning to her participants.
Steffi’s strengths lie in helping the organisation and its staff in raising morale, improving internal communication, enhancing their professional image, generating creative thinking, improving team performance, increasing personal productivity and motivating employees in performing exceptionally.
She is bilingual in both English and Chinese.