• Singapore Citizens and Permanent Residents can enjoy SSG grants/subsidies only once for each of the WSQ courses.
  
  
• Please click here for more information on available training grants.
  
  
• Learners enrolled in WSQ courses are obliged to meet the attendance requirements and achieve the competencies. Otherwise, IAL reserves the right to recover the course grants/subsidies disbursed.
  
  
• The indicated fee payable (inclusive of GST) will cover the training sessions and the course assessment, and it will also take into account all eligible grants/subsidies.

Self-Sponsored Individuals

• Please login to MyIAL to register for your preferred schedule.

• If it is your first login, you would need to create an account by selecting ‘Applicant / Learner’ and click on ‘No Account?’ to register.

• You will be prompted for course fee payment via eNets/credit card (VISA or MasterCard) and/or SkillsFuture Credit (SFC) at the end of the registration process.

• The system will automatically cancel your enrollment if full payment (including SFC, if applicable) is not received by 11:59 pm (Singapore Time) on the same day you register. You will need to re-register for the course, subject to availability at the time of re-registration.

Company-Sponsored Individuals via reimbursement

• The registration process will be the same as above for Self-sponsored individuals. You will pay for the course fee first, then be reimbursed by your company.

• If you quit the company midway through your course, there will be no refund of course fees for the unconsumed modules.

• If a learner withdraws midway from their course for any reason, there will be no refund for any unconsumed portion of the paid fees.

• Learners who withdraw midway from their course should fill up the Withdrawal Request Form to unsubscribe from future courseware notifications and mass communication from IAL.

• Please click here to make the withdrawal request.

We place great importance on ensuring that learners get the full benefit from our courses here at IAL. Therefore, we expect learners to take responsibility for their learning journey.

1. We strongly encourage full attendance for all classes, and SSG-funded courses require a minimum attendance of 75% per module.
   
   
2. If a learner falls short of the 75% attendance requirement in a particular module, they will not be allowed to take assessments of that module.
   
   
3. They may request a re-scheduling of training and/or assessment session(s). Terms and conditions with an applicable fee apply:
   
   
   
   
   
4. Full module fee may apply when a learner is required to make up their attendance in a particular module, and the One-Time Re-scheduling option has been used during their course.
   
   
5. The above re-scheduling policy also applies to change requests of coaching/assessment session timing (on the same or a different date).
   
   
6. Please click here to make the request.

IAL reserves the right to cancel, postpone or make changes to any courses should unforeseen circumstances occur. Applicants will be duly notified and the full fees will be refunded, where applicable.  

• Your privacy is important to us. Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data. 
  
  
• SkillsFuture Singapore (SSG) and/or IAL could review your video recordings for audit, quality assurance and grant administration purposes.

All of IAL's courses include a substantial component of self-directed learning. As such, we expect learners to complete their preparation work and/or assignments independently before the scheduled classroom time.

• Take note of, and observe all submission deadlines of assignments, which may include but not limited to written assignments (draft and final), video recording, self/peer assessment record, etc. Failure to do so may result in chargeable re-scheduling/re-assessment and/or a 'Not Yet Competent' assessment result for the module.
  

• Final assignment must be submitted by the prescribed deadline before the scheduled assessment date; failing which you will be deemed to have forfeited your assessment attempt. You will be required to schedule a one-time re-assessment within 5 working days of the initial assessment date at a charge of S$160 (before GST).

• Exceptional circumstances should be submitted to IAL with supporting documents for consideration, and upon review, IAL's decision will be final.

1. If a learner is deemed 'Not-Yet-Competent (NYC)', they can request a one-time Re-Assessment within 5 working days from the date of the last assessment.
   
   
2. Applicable Re-assessment fee per module:
   
   
   
   
3. The learning content of each module is generally built upon the earlier ones; hence, except for ACLP M2, the learner may not take assessment of the subsequent module until they are deemed ‘competent’ in the current one.
   
   
4. The learner cannot attend subsequent module(s) with two (2) outstanding assessments.
   
   
5. If no request is made, the learner would be deemed to have dropped out of the course. Full fees without funding will apply when they wish to re-enrol into the same course in the future.

Please click here to make the Re-Assessment request.

• You may submit an Appeal Form here.
• Upon Committee Review, IAL's decision will be final.

1. Course deferment applies to a one-time postponement of study for at least six months or more.
   
   
2. A learner may submit a course deferment application if they cannot complete the full qualification due to reasons beyond their control, with a non-refundable admin fee of S$110.00 (before GST). 
   
   
3. The onus of supporting documents is on the applicant. Deferment applications with invalid, insufficient or no supporting documents will be rejected. Upon review, IAL's decision will be final.
   
   
4. Once the application is approved, the learner may rejoin the course within ONE YEAR from the Deferment Approval Date. The remaining modules must be completed within one year from the Deferment Approval Date or by the original candidature end date, whichever is later.
   
   
5. Full fees without funding will apply if the learner wishes to re-enrol the same course past the one-year deferment period.
   
   
6. Please click here to make the deferment request.

The maximum candidature period refers to the total duration that learners can be given to complete a course. Failing which, their candidature will be terminated, and full fees without funding will apply if they wish to re-enrol the same course:

At IAL, we are committed to creating a positive learning environment that encourages active learning.

• You may send in your feedback via the Module Evaluation, which occurs at the end of each module.

• Alternatively, you may write to us via the feedback portal at https://feedback.ial.edu.sg/

• Serious misconduct allegations against a Trainer/Assessor/Coach or staff warrant an investigation that may lead to the appropriate counselling and/or disciplinary action against the accused.

• Upon the outcome, IAL's decision will be final.

IAL reserves the right to take disciplinary action against academic dishonesty (including but not limited to the act of plagiarism and/or collusion) and/or disruptive learner's behaviour, leading to expulsion from the programme without refund of course fees when required.

• SSG will phase out the SkillsFuture Qualification Award, as it has met its objective of encouraging take-up of Singapore Workforce Skills Qualification (WSQ) full qualifications over time.

• Eligible Singapore Citizens who wish to apply for the award should complete their WSQ qualifications by 31 December 2022.

• Please click here for more information.

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•  Phone - 800-852-3910

•  Online chat – in HELP Section (after login)

•  Online form – in HELP Section (after login)

•  Email at support@instructure.com

Other Resource:

•  Online Guides – Canvas LMS