Current Learners

This section lists the resources and useful information for IAL learners to stay connected and updated throughout their learning journey.


MyIAL e-Services 

Learners can manage their programmes and assessments through MyIAL e-services, with access to a personalised inbox, training attendance, assessment results and transaction history. 

Funds and Grants

Workfare Training Support Scheme

Eligible individuals may apply for funding assistance through the Workfare Training Support Scheme


SkillsFuture Mid-Career Enhanced Subsidy

Singaporeans aged 40 years old and above will receive a 90% programme fee subsidy under the SkillsFuture Mid-Career Enhanced Subsidy.

SkillsFuture Credit

Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit which can be used to offset programme fees. 


Library Services

The LLibrary at Lifelong Learning Institute is equipped with a wide range of resources, which is open to members of public. The LLibrary is located at #03-02 (via Lobby B). 

For more information, please click here


Programme Administrative Information 

The Terms & Conditions listed below are applicable for IAL Certificate and Diploma Programmes:

1. A maximum of 3 rescheduling for training or assessment requests are allowed per programme. The request would not be processed if the candidature period has expired.  

2. IAL reserves the right to request for supporting documents when necessary.

3. A non-refundable administration fee of S$53.50 (inclusive of GST) applies for every change request.

4. The next available slot will be offered for programme/module rescheduling request.

5. For assessment, assignments are to be submitted 5 calendar days prior to the assessment date. Non-adherence to the assignment submission deadline could result in cancellation of the assessment session.

6. Assessment rescheduling request should be made at least 5 calendar days prior to assessment via MyIAL e-services. The rescheduled assessment should be taken within 4 weeks from original date. Upon IAL’s approval, the new assessment date will be final and no further change requests will be processed.

7. The application is subjected to review by IAL and the decision is final.  

1.   Candidates are permitted two attempts at assessment per module.

2.   Candidates who are unable to successfully complete assessment need to note the following:


Assessment Outcome


1st attempt at assessment



Not Yet Competent (NYC)

  • Schedule for a reassessment at a charge of S$107 (inclusive of GST) and complete assessment within 4 weeks from date of first assessment. An admin charge of $53.50 (inclusive of GST) will also be applicable upon request.

No show

[Absence without a valid medical or compassionate reason]

  • Deemed to have forfeited one assessment attempt
  • Schedule for a reassessment at a charge of S$107 (inclusive of GST) and complete assessment within 4 weeks from date of first assessment.

2nd attempt at assessment

Not Yet Competent (NYC) or

No show

  • Re-attend the module, paying full fees without funding/grant within 3 months from date of last assessment.
  • Otherwise, candidate is deemed to have dropped out of the programme.
  • Full fees without funding/grant would be applicable upon re-enrolment into the same programme.


3. Candidates who wish to appeal against their ‘NYC’ outcome may do so within 5 working days from date of assessment. An appeal fee of $107 (inclusive of GST) is payable per request. If the appeal is unsuccessful, the candidate would attend reassessment and a re-assessment fee of $107 (inclusive of GST) is payable.

1. Request for withdrawal from a programme is subjected to review by IAL and the decision is final.  IAL reserves the right to request for supporting document(s). 

2. A non-refundable administration fee of S$53.50 (inclusive of GST) is applicable for withdrawal request.

3. If the withdrawal notice is given less than 2 weeks before the programme start date, the paid fees will not be refunded.

4. Learners who withdraw on their own accord or fail to complete the programme/module within the candidature period are deemed to have withdrawn and will not be eligible for funding subsidy for the same programme for a second time, should the learner register at a later date. 

IAL reserves the right to cancel or postpone any programmes or modules. Applicants will be duly notified and the full fees will be refunded, where applicable.  

Learners who use SFC for payment of course fees are subjected to the SFC Terms & Conditions set out in the SkillsFuture Credit Portal.

SFC applications for partial course fee payment will be automatically cancelled if the balance payment is not made in MyIAL portal within 24 hours.

Upon course commencement, SFC is considered utilised and no refund of SFC will be given should you withdraw from the course.




Please bring along a jacket as the room may be cold. The air-conditioning in the rooms is centrally controlled and could not be adjusted for personal comfort.

Where applicable, please bring along your laptop or tablet for training. You will need to access your Learning Management System (CANVAS) account to view and download the learning materials online.