FAQ

REGISTRATION

For Self-Sponsored Registrations

  • All applications may be made online via our e-services at MyIAL.
  • Please read the programme details carefully before proceeding with registration.
  • You will be prompted for course payment at the end of the registration process.

For Company-Sponsored Registrations

  • All organisation representatives will be required to register on behalf of the applicant via our e-services at MyIAL

If you do not meet the requirements for English Language proficiencies as required by the programme that you are applying for, you are advised to take the Workplace Literacy (WPL) – Computer Adaptive Test (CAT) and secure the ES WSQ WPL qualification for listening, speaking, reading and writing modalities. Please click here for more information.

You may also provide other documented evidences of your proficiency in English. You may also be required to attend an interview with IAL to ascertain your suitability for the programme.

For Self-Sponsored Registrations

  • You will be prompted for course payment at the end of the registration process.
  • IAL accepts payment through eNETS.
  • If you intend to use your SkillsFuture Credit (SFC) to offset the course fees, please submit your claim separately at www.skillsfuture.sg/credit. For partial course fee payment (SFC + cash), do complete the balance cash payment via MyIAL within 24 hours; else your SFC application will be voided.

For Company-Sponsored Registrations

  • Organisations sponsoring their employees will be prompted for course payment at the end of the registration process. Payments may be made through either of the following:
  1. Interbank GIRO / Bank Transfer - Please credit fees to CITIBANK NA, Bank Code 7214, Branch code 001, Account number 082-173-805-9. Please email the payment details including name, NRIC number and programme name to finance@ial.edu.sg.
  2. Cheque - Payable to “SUSS-IAL”. The cheque may be submitted or mailed to our office at 11 Eunos Road 8, #07-04 Lifelong Learning Institute, Singapore 408601. Please email the payment details including name, NRIC number and programme name to finance@ial.edu.sg.
  • Payments for organisations running corporate run will be according to the contract. 

Do note that registrations with non-payment will be automatically cancelled within 3 working days. 

Learners may be eligible for various fundings to support their learning with IAL. For example: Mid-Career Enhancement Subsidy (MCES) and Skillsfuture Credit (SFC). Please click here for more information.

Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit (SFC) which can be used to offset selected programme fees for self-sponsored registration only. You can apply to use your SFC credit 60 days before the course start date.

Your SFC application is subject to fulfilling the terms and conditions. You may click here for the list of SkillsFuture approved courses under IAL for more information.  

Important Note: 

  • If you intend to use your SkillsFuture Credit (SFC) to offset the course fees, please submit your claim separately at www.skillsfuture.sg/credit. For partial course fee payment (SFC + cash), do complete the balance cash payment via MyIAL within 24 hours; else your SFC application will be voided.

Singaporeans aged 40 years old and above are eligible for the Mid-Career Enhanced Subsidy of up to 90%.

*For IAL’s Master programmes, MCES is subject to a subsidy capped at $25,000.

Eligible self-sponsored learners will be granted the maximum subsidies upfront during registration.

Eligible company-sponsored learners will be granted an upfront subsidy of 70%. The remaining 20% is claimable through a training grant, subject to successful completion of the programme and meeting the minimum attendance requirements. Click here to find out more about the Training Grant application and claim process. 

You may view and download your receipt(s) or invoice(s) under the Payment Tab in MyIAL.

IAL training rooms are located at the Lifelong Learning Institute (LLI) at 11 Eunos Road 8 S408601. 

You may proceed to Lobby B, #07-04 to view the locations of the classes or via your account in MyIAL. 

Our WSQ training classes will run from 9am to 5pm for day classes and 7pm to 10pm for evening classes.

 

Please bring along a jacket as the room temperature may be cold. The air-conditioning in the rooms are also centrally controlled and may not be adjusted for personal comfort.

Where applicable, please bring along your laptop or tablet for training. You will need to access your Learning Management System (CANVAS) account to view and download the learning materials online.

Yes, you may login into your MyIAL portal to submit your requests. 

For learners enroled under a corporate run, please seek the assistance of your company representative to submit the request.

Learners

MyIAL e-services allows learners to register and make payment online for any IAL programme or workshop. Learners will be able to manage their enrolments by submitting requests (i.e.: Rescheduling of training or assessment) and view their attendance and assessment results. 

Corporate Representatives

MyIAL e-services allows corporate representatives to see a summary view of all registered employees. Corporate Representatives will be able to view their personalised inbox for payment and status tracking, manage their employees enrolments by submitting requests (i.e.: Rescheduling of training or assessment) and accessing employees' attendance and assessment results. 

ENROLMENT

Learners are expected to take responsibility of their learning journey in IAL to benefit fully from the programme. Full attendance for all classes is therefore strongly encouraged. Absence, as a result of unforeseen circumstances, has to be substantiated by medical certificate or valid documentary proof. Learners unable to meet the minimum requirement of 75% (per module) are required to reschedule the cohort. Rescheduling charges and application information can be found in Question 3 below.

No, you may choose another cohort which best suits your availability.

All reschedule requests must be raised 2 weeks before the commencement of the course. Reschedule requests that come mid-way through training has to be supported by valid reasons; substantiated by references as evidence; such as a doctor’s note; or a hospitalization chit. 

For learners who has already attended classes but is seeking to re-attend the module, the full course fees will apply, and he/she will not be eligible for funding under the SkillsFuture Singapore (SSG) guidelines. Do write in to IAL if there are any extenuating reasons for IAL to assess the appeal on re-enrolment.

Please submit your request to reschedule your programme via our e-services at MyIAL. Please note that a non-refundable administration fee of S$53.50 (inclusive of GST) applies for every change request. The next available slot will be offered for programme/module rescheduling request.

A maximum of 3 rescheduling for training and/or assessment requests are allowed per programme. The request would not be processed if the candidature period has expired.  

There will be no replacement or make-up lesson for participants who have missed a class. Learners who are unable to meet the attendance requirements will be requested to reschedule to another cohort. A maximum of 3 rescheduling requests for training and/or assessment allowed per programme

For Adult Education Network (AEN) and Continuing Professional Development (CPD) workshops, you are encouraged to keep a lookout for future runs of similar workshop or sign up for another that meets your interest. 

ASSESSMENT

You may submit your rescheduling request via our e-services at MyIAL at least 5 calendar days prior to assessment. The rescheduled assessment should be taken within 4 weeks from original date. Upon IAL’s approval, the new assessment date will be final and no further change requests will be processed.

Please note that a non-refundable administration fee of S$53.50 (inclusive of GST) applies for every change request. 

A maximum of 3 rescheduling for training or assessment requests are allowed per programme. The request would not be processed if the candidature period has expired.

Yes, you can submit a request to retake your assessment via our e-services at MyIAL in the event of an ‘NYC’ outcome. A maximum of 1 reassessment attempt is allowed.

If a 'NYC' outcome is received on the reassessment attempt, you will be required to retake the module at full fees without funding/grant. This has to be taken within 3 months from date of last assessment.

If no attempts are made to retake module, candidate is deemed to have dropped out of the programme and full fees without funding/grant would be applicable upon re-enrolment into the same programme.

To re-take module/programme, full fees shall apply, as funding is only applicable for the first time enrolment.

Learners are encouraged to complete the assessment / reassessment of their current module before embarking on the training and assessment of the subsequent module in view that the each module builds upon the learning content of the earlier ones.

POST TRAINING ADMINISTRATION

Upon completion of the required assessment(s) for attaining the SOA and qualification, you will be able to download the electronic-certificate (e-cert) from the MySkillsFuture (MySF) Portal at www.myskillsfuture.sg after 4 to 6 weeks. The e-certs can be found in the ‘Certificates’ tab of the trainee’s Skills Passport upon Singpass login. Please note that e-Certs are only generated for learners who has completed their programme on or after 01 Jul 2014. Please click here for the user guide.

Singaporeans who have attained a full qualification for a WSQ Certificate / Advanced Certificate or a WSQ Diploma / Specialist Diploma will be eligible for $200 and $1000 SFQA respectively.

With effect from 29 July 2019, applications for the SFQA can be submitted through your MySkillsFuture (MSF) portal. 

Should you require any clarification, please contact SSG at 6785 5785 or via their feedback portal at https://portal.ssg-wsg.gov.sg/feedback.

LEARNING MANAGEMENT SYSTEM

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•      Phone - 800-852-3910

•      Online chat – in HELP Section (after login)

•      Online form – in HELP Section (after login)

•      Email at support@instructure.com

Other Resource

•      Online Guides – Canvas LMS