FAQ

REGISTRATION

For Self-Sponsored Registrations

  • All applications may be made online via our e-services at MyIAL using your Singpass.
  • Please read the programme details carefully before proceeding with registration.
  • You will be prompted for course payment at the end of the registration process.

For Company-Sponsored Registrations

  • All organisation representatives will be required to register on behalf of the applicant via our e-services at MyIAL using a CorpPass account. 
  • Please click here for more information on CorpPass.

For eligible applicants, you may register for a SingPass account here.

Otherwise, you would need to create a Non-SingPass account before proceeding to registration. Please click here for more information. 

Please refer to the CorpPass Frequently Asked Questions (FAQ) here

For assistance on CorpPass enquiries, you may contact the following helplines below:

Tel:                +65 6643 0577

Email:           support@corppass.gov.sg

If you do not meet the requirements for English Language proficiency, you are advised to take the Workplace Literacy (WPL) – Computer Adaptive Test (CAT) and secure the ES WSQ WPL Level 7 qualification for listening, speaking, reading and writing modalities. Please click here for more information.

You may also provide other documented evidences of your proficiency in English. You may be required to attend an interview with IAL to ascertain your suitability for the programme.

For Self-Sponsored Registrations

  • You will be prompted for course payment at the end of the registration process.
  • IAL accepts payment through NETS as well as major international debit and credit cards via VISA and MASTERCARD.
  • If you intend to use your SkillsFuture Credit (SFC) to offset the course fees, please submit your SFC claim separately at www.skillsfuture.sg/credit.

For Company-Sponsored Registrations

  • An e-invoice will be sent to the organisation; a credit term of 30 days will be given.
  • Organisations may select any one payment mode:

(1) Interbank GIRO / Bank Transfer - Please credit fees to United Overseas Bank Limited (UOB), Bank Code 7375, Branch code 001, Account number 451-307-332-6. Please email payment details: indicating name, NRIC number and programme name to finance@ial.edu.sg.

(2) Cheque - Payable to “SkillsFuture Singapore Agency”. The cheque may be submitted or mailed to our office at 11 Eunos Road 8, #07-04 Lifelong Learning Institute, Singapore 408601. 

Learners may be eligible for various fundings to support their learning with IAL. For example: Mid-Career Enhancement Subsidy (MCES) and Skillsfuture Credit (SFC). Please click here for more information.

Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit (SFC) which can be used to offset selected programme fees for self-sponsored registration only. You can apply to use your credit 60 days before the course start date. Your application is subject to fulfilling the terms and conditions of SFC. You may click here for the list of SkillsFuture approved courses under IAL for more information.  

Singaporeans aged 40 years old and above are eligible for the Mid-Career Enhanced Subsidy of up to 90%.

*For IAL’s Master programmes, MCES is subject to a subsidy capped at $25,000.

Eligible self-sponsored learners will be granted the maximum subsidies upfront during registration.

Eligible company-sponsored learners will be granted an upfront subsidy of 70%. The remaining 20% is claimable through a training grant, subject to successful completion of the programme and meeting the minimum attendance requirements. Click here to find out more about the Training Grant application and claim process. 

The programme fee published on the website is subject to revisions from time to time. There is no revision to the course fee (before GST) in January 2018.

As per IRAS’ guideline, 7% GST is applicable on the nett fee payable after the baseline grant of 50% or 70% is applied. 

Further subsidies (where applicable) shall be deducted from the nett fee payable after the baseline grant.

You may view and download your receipt(s) or invoice(s) under the Payment Tab in MyIAL.

IAL is located at the Lifelong Learning Institute (LLI) at 11 Eunos Road 8, #07-04, Singapore 408601. 

You may view your training room location via MyIAL. An SMS reminder will be sent to you 3 days before class commencement. 

Day classes are from 9am to 5pm and evening classes from 7pm to 10pm.

 

Please bring along your laptop or tablet for training. You will be given access to your Learning Management System (LMS) account on the first day, which enables you to view and download the learning materials online.

 

No, please note that all corporate representative(s) and/or registered officers should submit the requests on the learner's behalf, through the Organisation's account. 

Learners

MyIAL e-services allows learners to register and make payment online for any IAL programme or workshop. Learners will be able to manage their enrolments by submitting requests (i.e.: Rescheduling of training or assessment) and view their attendance and assessment results. 

Corporate Representatives

MyIAL e-services allows corporate representatives to see a summary view of all registered employees. Corporate Representatives will be able to view their personalised inbox for payment and status tracking, manage their employees enrolments by submitting requests (i.e.: Rescheduling of training or assessment) and accessing employees' attendance and assessment results. 

ENROLMENT

Learners are expected to take responsibility of their learning journey in IAL to benefit fully from the programme. Full attendance for all classes is therefore strongly encouraged. Absence, as a result of unforeseen circumstances, has to be substantiated by medical certificate or valid documentary proof. Learners unable to meet the minimum requirement of 75% (per module) are required to reschedule the cohort. Rescheduling charges and application information can be found in Question 3 below.

No, you may choose another cohort which best suits your availability. For instance, for ACTA M1, M2 and M3 are interdependent modules. Learners will have to complete all three modules before attending the combined assessment. During the assessment, the assessor, who is also the trainer, may assess the learner throughout the three modules to give a holistic view of the assessment. The same trainer/assessor may also monitor the learners’ work in all the modules thus far and hence, it will not be beneficial for learners to enter a standalone module.

Please submit your request to reschedule your programme via our e-services at MyIAL. Please note that a non-refundable administration fee of S$53.50 (inclusive of GST) applies for every change request. The next available slot will be offered for programme/module rescheduling request.

A maximum of 3 rescheduling for training and/or assessment requests are allowed per programme. The request would not be processed if the candidature period has expired.  

 

There will be no replacement or make-up lesson for participants who have missed a class. Learners who are unable to meet the attendance requirements will be requested to reschedule to another cohort. A maximum of 3 rescheduling requests for training and/or assessment allowed per programme

For Adult Education Network (AEN) and Continuing Professional Development (CPD) workshops, you are encouraged to keep a lookout for future runs of similar workshop or sign up for another that meets your interest. 

ASSESSMENT

You may submit your rescheduling request via our e-services at MyIAL at least 5 calendar days prior to assessment. The rescheduled assessment should be taken within 4 weeks from original date. Upon IAL’s approval, the new assessment date will be final and no further change requests will be processed.

Please note that a non-refundable administration fee of S$53.50 (inclusive of GST) applies for every change request. 

A maximum of 3 rescheduling for training or assessment requests are allowed per programme. The request would not be processed if the candidature period has expired.

Yes, you can submit a request to retake your assessment via our e-services at MyIAL in the event of an ‘NYC’ outcome. A maximum of 1 reassessment attempt is allowed.

If a 'NYC' outcome is received on the reassessment attempt, you will be required to retake the module at full fees without funding/grant. This has to be taken within 3 months from date of last assessment.

If no attempts are made to retake module, candidate is deemed to have dropped out of the programme and full fees without funding/grant would be applicable upon re-enrolment into the same programme.

To re-take module/programme, full fees shall apply, as funding is only applicable for the first time enrolment.

POST TRAINING ADMINISTRATION

Upon completion of the required assessments for attaining the qualification, the full qualification e-certificate will be generated in SkillsConnect system within 4 to 6 weeks. You will need to access SkillsConnect to download the e-certificate via SingPass login. This is only applicable for learners who have completed their programme from 01 Jul 2014 onwards. 

Singaporeans who have successfully completed and are awarded a WSQ Certificate/ Higher Certificate/ Advanced Certificate or a WSQ Diploma / Specialist Diploma will be eligible for $200 and $1000 respectively.

 

Please visit Skillsconnect to submit your SQA claim. 

LEARNING MANAGEMENT SYSTEM

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•      Phone - 800-852-3910

•      Online chat – in HELP Section (after login)

•      Online form – in HELP Section (after login)

•      Email at support@instructure.com

Other Resource

•      Online Guides – Canvas LMS