FAQ

REGISTRATION

Self-Sponsored

  • Please login to MyIAL to register for your preferred schedule.
  • If it is your first login, you would need to create an account by selecting ‘Applicant / Learner’ and click on ‘No Account?’ to register.
  • You will be prompted for course payment via eNets/credit card (VISA or MasterCard) and/or SkillsFuture Credit (SFC) at the end of the registration process. Please note that the system will automatically cancel the registration if full payment (including SFC, where applicable) has not been successfully processed by 11.59pm (Singapore Time) on the same day of the registration. You will have to reapply for the course, subject to availability of vacancy at the point of your re-registration. 
  • Please read the programme details carefully before proceeding with registration.
  • Do note self-sponsorship is not applicable if you are registering for WSQ Workplace Learning Facilitator (WLF) Programme as you would need to be company-sponsored. 

Company-Sponsored

  • All organisation representatives will be required to register on behalf of the applicant at MyIAL
  • If it is your first login, you would need to create an account by selecting ‘Corporate’ and you will receive an email notification with the login details once IAL has verified your organisation’s details.
  • Organisations sponsoring their employees will be invoiced at the end of the registration process.

Self-Sponsored

  • You will be required to make the course fee payment via eNets/credit card (VISA or MasterCard) and/or SkillsFuture Credit (SFC) at the end of the registration process. Please note that the system will automatically cancel the registration if full payment (including SFC, where applicable) has not been successfully processed by 11.59pm (Singapore Time) on the same day of the registration. You will have to reapply for the course, subject to availability of vacancy at the point of your re-registration.

Company-Sponsored

  • Organisations sponsoring their employees will be invoiced at the end of the registration process. Payments may be made through either of the following:
  1. Interbank GIRO / Bank Transfer - Please credit fees to OCBC, Bank Code 7339, Branch Code 695, Account Number 695-632117-001. Please email the payment details including name, NRIC number and programme name to finance@ial.edu.sg.
  2. Cheque - Payable to “SUSS-IAL”. The cheque may be submitted or mailed to our office at 11 Eunos Road 8, #07-04 Lifelong Learning Institute, Singapore 408601. Please email the payment details including name, NRIC number and programme name to finance@ial.edu.sg.
  • For dedicated corporate runs with a contract signed with IAL, billing and payment will follow the terms of the signed contract.

 

 

To support your learning with IAL, you may be eligible for up to 70% funding if you are a Singaporean / Permanent Resident (PR) and up to 90% funding if you are a Singaporean aged 40 years and above under the SkillsFuture Mid-Career Enhanced Subsidy (MCES).

You may also be eligible to utilise SkillsFuture Credit (SFC) and Post-Secondary Education Account (PSEA) to offset your course fees.

Please click here for more information.

1. Only self-sponsored applicants can use SFC to offset the course fee of SFC eligible courses offered by IAL. Please click here to check if the course you are applying would qualify.

2. To use your SFC credit for the eligible courses, you can apply by selecting the option via an on-screen prompt at the end of your registration via MyIAL. Please note the submission period for your SFC claim via MySkillsFuture needs to be within 60 days before the course start date (date inclusive). If your course start date is more than 60 days from the date of SFC application, the SSG-SFC portal would reject your application. In this case, you would need to pay the full course fees at the end of your course application.

3. If you’re making partial course fee payment (SFC + cash), please pay the balance at the payment page (via eNets/credit card (VISA or MasterCard)) by 11.59pm (Singapore Time) on the same day of registration or else your SFC application will be voided.

4. Please note that the additional SkillsFuture Credit (Mid-Career Support) of $500 available from 1 Oct 2020 could not be utilised for IAL courses as our courses currently do not fall under the ‘Career Transition Programmes’ category.

5. For more information on SFC, please refer to the FAQs here.

You would be eligible for MCES if you are a Singaporean aged 40 years old and above.

If you are self-sponsored, you would only need to pay for the remaining course fees during registration after 90% funding.

If you are company-sponsored, your company will be granted an upfront subsidy of 70% and the remaining 20% is claimable through a training grant, subject to successful completion of the programme and meeting the minimum attendance requirements. Click here to find out more about the training grant application and claim process. 

You may view and download your receipt(s) or invoice(s) under the Payment Tab in MyIAL.

Advisory and Updates on COVID-19: Your safety is important to us. All training, coaching and assessment sessions scheduled will continue to be held online except for selected skills-based segments. For more details, click here.

IAL training rooms are located at the Lifelong Learning Institute (LLI) at 11 Eunos Road 8 S(408601).

Once you are enrolled successfully, you can view the details of your schedule, e.g. date and time on MyIAL and our classes run from 9am – 5pm for day classes and 7 – 10pm for evening classes.

Please bring along a jacket as the room may be cold due to the centralised air-conditioning system and your own water bottle to refill at our water dispensers.

Where applicable, please bring along your laptop or tablet for training. You will need to access your Learning Management System (CANVAS) account to view and download the learning materials online.

Yes, you may still login to MyIAL to submit your requests. If it is your first login, you would need to create an account by selecting ‘Applicant / Learner’ and click on ‘No Account?’ to register.

If you are a learner under one of our corporate runs, please seek the assistance of your company representative to submit the request instead.

Learners

As a learner, you would be able to access the full suite of e-services to register and make payment for IAL’s courses, view enrolment / schedule details, submit requests for rescheduling and also to view your attendance and assessment results, where applicable.

Organisations

As a corporate representative, you would have an overview of your employees’ enrolments with IAL. You would also be able to register employees for new courses, make payment, submit requests for rescheduling and view your employees’ attendance and assessment results.

Please refer to the User Guide for Learners here and the User Guide for Organisations here

If you are encountering login issues, do ensure your MyIAL account has been activated via the link sent to your email address when you registered for a new account with us.

For further assistance, please contact us at +65 6579 0300 or submit your query via https://feedback.ial.edu.sg.

If you do not meet the requirements for English Language proficiencies as required by the programme that you are applying for, you are advised to take the Workplace Literacy (WPL) – Computer Adaptive Test (CAT) and secure the ES WSQ WPL qualification for listening, speaking, reading and writing modalities. Please click here for more information.

You may also provide other documented evidences of your proficiency in English and / or  be required to attend an interview with IAL to ascertain your suitability for the programme.

ENROLMENT

You would need to meet the minimum attendance requirement of 75% for every module else a rescheduling is required (more details and applicable fees are provided in Question 3 below).

IAL strongly encourage full attendance for all classes unless there are unforeseen circumstances, e.g. due to medical reasons where documentary proof can be provided.

Yes, you may choose another cohort which best suits your availability. A non-refundable administrative fee of S$53.50 (inclusive of GST) applies for the change request.

All reschedule requests must be submitted to IAL 2 weeks before the commencement of the course. Reschedule requests that come mid-way through training has to be supported by valid reasons; substantiated by references as evidence; such as a doctor’s note; or a hospitalization chit. 

Please submit your request to reschedule your course at MyIAL. A non-refundable administrative fee of S$53.50 (inclusive of GST) applies for the request and the next available slot will be offered.

A maximum of 3 rescheduling for training and / or assessment requests are allowed (within the candidature period) per programme.

If you have already attended classes but wish to re-attend the module, full course fees will apply and you would not be eligible for funding under the SkillsFuture Singapore (SSG)’s guidelines. Do write in to IAL if there are any extenuating reasons for IAL to assess the appeal on re-enrolment.

There will be no replacement or make-up lesson for participants who have missed a class. 

You would need to reschedule to another cohort if you are unable to meet the attendance requirements.

For Adult Education Network (AEN) and Continuing Professional Development (CPD) workshops, you are encouraged to keep a lookout for future runs or sign up for other similar workshops that meet your interest. 

ASSESSMENT

You may reschedule your assessment via MyIAL at least 5 calendar days prior to assessment. The rescheduled assessment should be taken within 4 weeks from the original assessment date and upon IAL’s approval, the new assessment date will be final.

You would need to pay a non-refundable administrative fee of S$53.50 (inclusive of GST) for the request.

Please note a maximum of 3 rescheduling requests for training or assessment are allowed within the candidature period per programme.

Yes, you can retake your assessment via MyIAL in the event of an ‘NYC’ outcome. A maximum of 1 reassessment attempt is allowed.

If an 'NYC' outcome is received on the reassessment attempt, you will be required to retake the module at full fees without funding within 3 months from the date of last assessment.

If no attempts are made to retake the module, it would be deemed that you have dropped out of the programme and full fees without funding would be applicable if you wish to re-enrol subsequently into the same programme.

No, you would not be eligible for funding in the event you have to retake the module / programme as funding is only applicable for your first enrolment.

Depending on the programme / module that you are enrolled in, you might not be able to proceed with subsequent training and assessment if you have not completed the assessment or received ‘Not-Yet-Competent (NYC)’ for your current module. This is in view that each module builds upon the learning content of the earlier ones.

POST TRAINING ADMINISTRATION

All WSQ certificates are issued by SkillsFuture Singapore (SSG) through MySkillsFuture Portal: www.myskillsfuture.sg. Your SOAs, transcript or full qualification will be available 4 to 6 weeks upon the completion of the module or final assessment. If you have downloaded the MySkillsFuture mobile app (from Apple App Store and Google Play), you will receive a notification when your e-Certificate (e-Cert) is ready for viewing/download.

Singaporeans and permanent residents can access/download the WSQ e-Certs upon logging in to the MySkillsFuture portal via SingPass and following the steps below:

  • Go to the MySkillsFuture portal
  • Click the SingPass icon and log in via SingPass
  • Go to Skills Passport > click on Certificates to view WSQ e-Certs records
  • Select trainee’s WSQ e-Certs and click on “Download e-Certs”

Foreign trainees could follow the steps below:

  • Go to the MySkillsFuture portal
  • Go to 'Digital Services'.
  • Under 'Individuals', click 'Download Certificates'.
  • Click 'No Portal ID'.
  • Enter the relevant information to retrieve your certificates.

You may also view the user guide here.

Singaporeans who have attained a full qualification for a WSQ Certificate / Advanced Certificate or a WSQ Diploma / Specialist Diploma will be eligible for SkillsFuture Qualification Award (SFQA).

Please click here to view details and apply for the SFQA and for further clarifications, do contact SkillsFuture Singapore (SSG) at 6785 5785 or via their feedback portal.

LEARNING MANAGEMENT SYSTEM

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•      Phone - 800-852-3910

•      Online chat – in HELP Section (after login)

•      Online form – in HELP Section (after login)

•      Email at support@instructure.com

Other Resource

•      Online Guides – Canvas LMS