CPD Programmes

Effective Techniques To Manage Disruptive Learners

Full Fee: S$160.50 w/GST (before subsidies)

Programme Fees:

Singaporean/PR: S$16.05 | Others: S$160.50 w/GST

AEN Member

Singaporean/PR: S$48.15 | Others: S$160.50 w/GST

Non-AEN Member

Jacqueline Soh (Ms)


3 hours


This is a fully online session conducted via ZOOM. Participants can participate in the session from any venue of their convenience with a laptop / device that is compatible with ZOOM. More details on participating in the session will be send to the confirmed registrants.


What is this programme about?


An educator’s role today has evolved from a traditional ‘lecture-style’ into ‘facilitating’ the learning process, transforming passive learners into active learners instantaneously. This workshop teaches the participants to 'read' and 'respond' to impromptu situations of learners with different behavioural profiles. This programme will also share some common tips for trainers & facilitators on how to manage learners effectively when the 4 different profiles are demonstrated (Dominance, Influence, Steadiness, Compliance).

Note:It does not cover the methods of online or classroom facilitation where lesson plans have already built-in all necessary instructional methods.

This 3-hour workshop will enable you to gain insights into your self-awareness through an assessment tool on:

  • the way you deal with problems, assert yourself and control situations
  • the way you deal with people, the way you communicate and relate to others
  • your temperament - patience, persistence, and thoughtfulness
  • how you approach and organize your activity, procedures and responsibilities


What does it cover?


By the end of the workshop, learners will be able to:

  • Improve relationship with learners by identifying and responding to their different behavioural styles during facilitation (synchronous/classroom setting) 
  • Engage learners with the preferred communication methods
  • Prioritising learning needs where necessary


Who is it suitable for?


  • Adult Education: Individuals such as Adult Educators / Trainers / Lecturers / Learners who will be attending the Advanced Certificate in Learning & Performance (ACLP) M1: Facilitate Learning Experiences for Adult Learners and ACLP graduates looking to deepen their proficiency towards a more learner-centric facilitation skills


Fees & Funding

AEN Member Singaporean/PR Non-AEN Member Singaporean/PR Others

Total Primers Programme fee




The fee is inclusive of prevailing GST and subject to changes. 

AEN member rates are only applicable for Singaporeans/ Permanent Residents. Foreigners will not be entitled for AEN members rates regardless if he/she is an AEN member. To register for AEN membership, please click here.


Please proceed to make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process. Kindly note that the system will automatically cancel the registration if full payment  has not been successfully processed by 11.59pm (Singapore Time) on the same day of the registration. You will have to reapply for the course, subject to availability of vacancy at the point of your re-registration.  

Rescheduling and withdrawal

Request for rescheduling and withdrawal will not be allowed for this programme. 

Corporate run

For dedicated corporate runs with a contract signed with IAL, billing and payment will follow the terms of the signed contract. Otherwise, payment would be expected upon registration.


About the speaker

Jacqueline Soh (Ms)

Principal Consultant

Jacqueline’s (Ms) delivery is filled with customised ideas and skills to inspire improvement in human performance, keeping the audiences’ participation and addresses their learning needs.

Her work in business, soft skill training and process work has seen her conducting workshops in Australia, Brunei, Vietnam, the Philippines, Taiwan, Hong Kong, Malaysia, and Singapore with consistent favourable feedback.

Jacqueline holds a Master of Arts in Professional Education (Training & Development) with NTU, ACTA, DACE, DISNEY, EQ and D.I.S.C. Certifications. She has also obtained the Best Lecturer Award in Most Improved Students’ Experience with PSB Academy in 2015 and was a winner of the Excellent Service Award (EXSA) for Best Trainer in 2017.