CPD Programmes

Introduction to Performance Improvement - Making Business Impact with L&D

Full Fee: S$160.50 w/GST (before subsidies)

Programme Fees:

Singaporean/PR: S$16.05 | Others: S$160.50 w/GST

AEN Member

Singaporean/PR: S$48.15 | Others: S$160.50 w/GST

Non-AEN Member

Tan Ban Chong, Joseph (Mr)


3 hours


This is a fully online session conducted via ZOOM. Participants can participate in the session from any venue of their convenience with a laptop / device that is compatible with ZOOM. More details on participating in the session will be send to the confirmed registrants.


What is this programme about?


"How to show the value of training?"

The question has perhaps been the single greatest enigma of the L&D industry. Until now. As Einstein once said, "We cannot solve our problems with the same thinking we used when we created them." Existing L&D tools that begin with a learning needs analysis, such as Kirkpatrick’s Four Levels of Evaluation, fall into this very trap. The science behind L&D should not be on how to improve or measure learning, but to effect positive changes on performance that are evident on the organizational results chain. This session will thus cover the following points to demonstrate how adult learning professionals can evolve from a training vendor to a business partner:

  • Systems vs. Systemic: L&D needs to evolve beyond systems thinking to systemic thinking, which involves speaking the language of business and organizational results that are the true concerns of business owners.

  • Training vs. Performance Improvement: If your only solution is a hammer, every problem will look like a nail. Trainers must evolve into consultants who have the skills and toolsets to elicit best practices from relevant Key Performance Indicators (KPIs), rather than to start with the learning content as a solution to a problem that has yet to be properly defined. The best consultants should be able to take it one step further, possessing the ability to conduct an environmental scan to assess if the KPIs are truly key drivers, or mere influencers of business results.
  • GPS-IE® Management Improvement Model: As far back as 1982, Edwards Deming, the father of Total Quality Management, had already concluded that impediments to performance came primary from organizational systems rather than the knowledge, skills, or attitudes of workers. As such, a management improvement model, rather than a learning needs analysis is required to first evaluate the business logic, then to identify the gaps in key indicators, and finally to solve systemic problems first before moving on to the workers. The GPS-IE® model, which is an acronym for: Goal-Problem Levels 1-3-Solution-Implementation-Evaluation, effectively links strategy to organization design, and then to performance improvement. It is the brainchild of management gurus Mr. Hui Ding and George Gu, the latter having recently been elected to the presidency of the International Society for Performance Improvement, attesting to the model’s worldwide credibility.
  • TD Applications for GPS-IE®: Finally, the session will end with a short summary of some of the end-results from the GPS-IE® model that can be utilized for human resource development within an organization, namely: as the source for relevant key performance indicators; as a justification for what are the key positions and tasks for a line of business; as an objective metric for performance evaluation and review; as a talent development roadmap; and as the basis for evolving the L&D function into a profit centre.



What does it cover?


By the end of the workshop, learners will be able to:

  • Identify the value of training from a systemic, organizational results chain viewpoint
  • Distinguish between training as a means, and performance improvement for organizational results as an end
  • Describe the Performance Improvement process based on the GPS-IE® Management Improvement Model
  • Describe other Talent Development applications for the GPS-IE® Management Improvement Model


Who is it suitable for?


  • Adult Education: Individuals involved in learning design, curriculum development, learning facilitation, assessment of learning competence, learning technology integration and providing consultancy and advisory services to drive business performance
  • Learning Management: Individuals involved in management and support of learning programmes, systems and technology management and implementation, quality assurance of learning programmes and driving business development
  • Business Management in TAE: Individuals involved in marketing, stakeholder engagement, business process improvement and data-driven decision making


Fees & Funding

AEN Member Singaporean/PR Non-AEN Member Singaporean/PR Others

Total Primers Programme fee




The fee is inclusive of prevailing GST and subject to changes. 

AEN member rates are only applicable for Singaporeans/ Permanent Residents. Foreigners will not be entitled for AEN members rates regardless if he/she is an AEN member. To register for AEN membership, please click here.


Please proceed to make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process. Kindly note that the system will automatically cancel the registration if full payment  has not been successfully processed by 11.59pm (Singapore Time) on the same day of the registration. You will have to reapply for the course, subject to availability of vacancy at the point of your re-registration.  

Rescheduling and withdrawal

Request for rescheduling and withdrawal will not be allowed for this programme. 

Corporate run

For dedicated corporate runs with a contract signed with IAL, billing and payment will follow the terms of the signed contract. Otherwise, payment would be expected upon registration.


About the speaker

Tan Ban Chong, Joseph (Mr)

Deputy Director of Training | Guangdong Chimelong Group. Co., Ltd.

Joseph Tan (Mr) has worked as a trainer and head of training for the last 10 years at Institutes of Higher Learning and corporate universities. He was the Head of Department for Language and Management at the Shangri-La Academy before becoming the Director of Training at the Shenzhen Grand Skylight Hotel Management Company, a Fortune 500 subsidiary. He is currently an active volunteer with ATD China.


Joseph has a Master’s Degree from NUS, and holds certifications from Singapore WSQ (ACTA), Emergenetics Asia Pacific (Associate), Totara Academy (Course Creator and Administrator), Association for Talent Development (Training and Instructional Design), Asia Coach Center (Executive Coaching), London Teacher Training College (TESOL), and Play JUGO (Gamification Design).