CPD Programmes

Improve Your Productivity with Robotic Process Automation

Programme Fees:

Singaporean/PR: $0.00 w/GST

AEN Member

Singaporean/PR: S$96.30 | Others: S$321.00 w/GST

Non-AEN Member

Martin Fung (Mr)


2 hours


This is a fully online session conducted via ZOOM.  Participants can participate in the session from any venue of their convenience with a laptop / device that is compatible with ZOOM.  More details on participating in the session will be send to the confirmed registrants.


What is this programme about?


Every organisation wants to be as productive as possible, freeing up time for individuals and teams to focus on the important things like creativity, thinking, and innovation. The future of automation can make this happen, with mundane processes being taken over by ‘robots’ and boosting productivity across the organisation. This technology is not just for large organisations or software experts, but can be implemented successfully by anyone, regardless of programming experience, in businesses of any size.

Robotic Process Automation (RPA) refers to systems and technology that allow anyone to configure computer software — or a ‘robot’ — to mimic and integrate the actions of a human interacting within digital systems to execute a business process. This means RPA enables mundane tasks to be carried out by software or machines in the same way as if a human had done them — but faster and more efficiently. RPA robots interpret and trigger responses, and communicate with other systems, in order to perform a vast variety of repetitive tasks such as data entry, website scraping, payroll processing, and handling customer enquiries. It may sound scary to have a robot assistant, but RPA is already working successfully in many parts of society. In a recent RPA survey conducted by Deloitte[1], 53% of the respondents said that they had adopted some form of RPA in their work processes. Forrester[2] predicts that RPA as an industry will grow from US$250 million in 2016 to US$2.9 billion in 2021, and this exponential growth can bring exciting new potential and possibilities to your business processes.

In this two-hour workshop, you will be introduced to the fundamentals of RPA and the benefits it can bring to both large and small organisations. Topics such as the rules of RPA, and potential opportunities for it to integrate into your own organisational workflow, will be covered through discussion and multi-modal, hands-on activities. Programming experience, while beneficial, is not necessary for this accessible, interactive workshop which takes a non-technical perspective to RPA applications for any level of comfort and understanding.


[1] Deliotte. Global Robotic Process Automation Report. 2017, www2.deloitte.com/content/dam/Deloitte/sg/Documents/process-and-operations/sg-ops-global-robotic-process-automation-report.pdf.

[2] Forrester. The RPA Market Will Reach $2.9 Billion By 2021. 2017, www.forrester.com/report/The+RPA+Market+Will+Reach+29+Billion+By+2021/-/E-RES137229.


What does it cover?


By the end of this programme, participants will:

  • Appreciate the importance and ROI of coaching to improve employees and organizational performance 
  • Recognise the components of a Coaching Process
  • Apply the 2 core skills of coaching (i.e. listening skills & questioning skills) when coaching others  


Who is it suitable for?


  • Adult Education: comprises job functions in the activities of learning facilitation, and providing consultancy and advisory services to drive business performance.
  • Learning Management: comprises job functions in the management and support of learning programmes, performance management, workplace learning and driving organizational performance.



What to to bring: Laptop installed with Windows OS, or a Wifi enabled smartphone 


Fees & funding

AEN Member Singaporean/PR Non-AEN Member Singaporean/PR Non-AEN Member Others

Total programme fee





To register for AEN membership, please click here.

The 90% course fee discount for CPD programmes is only applicable to an AEN Member who is either a Singapore Citizen or Permanent Resident. Foreigners will not be entitled to this discount even if they are AEN members.


About the speaker

Martin Fung (Mr)

Principal Consultant, Environiche LLP, Specialist Adult Educator (Curriculum), AEP

Martin Fung (Mr) is a developer, a trainer, and a business owner at Environiche LLP, a learning and development consultancy and a government Approved Training Organisation. He holds a master’s in engineering and is a certified RPA developer.


Martin has extensive experience with digital transformation for small and medium enterprise, and he is constantly seeking new solutions to optimise workflow and improve business productivity for organisations.



Martin’s Qualifications Include:


  • Diploma in Adult and Continuing Education
  • Advanced Certificate in Training and Assessment (ACTA)
  • Master’s in engineering
  • Certified RPA developer