For Self-Sponsored Learners

Device Usage 

• Learners should access the online session(s) and content(s) using suitable devices, such as a computer or laptop running on Windows Operating System 7 and above (or MAC OS system), a webcam and a headset with a stable internet connection. 

• Mobile phone usage is disallowed as the primary device for attending online classes. It can be used for supplementary purposes.    

 
Learning Environment 

• The learning environment should be free from distractions, noise, and interruptions. Learners should refrain from engaging in any non-course-related activities during online sessions. 

• Learners are required to participate in all activities, discussions, and assessments assigned during the course duration.   

 
Video Presence 

• Every training and assessment session(s) will be recorded, and the webcam must be always turned on.  

• Learners’ faces must be fully visible (i.e., the entire face, not just the forehead and eyebrows). 

• Full name as per NRIC must be reflected throughout the session(s).   

 
Video Recordings 

• No training and assessment video recording(s) would be released for public viewing due to learners’ data and privacy. 

• Only SkillsFuture Singapore (SSG) and IAL could review the video recordings for audit, quality assurance and grant administration purposes. 

• All courses provided by IAL encompass a significant element of self-directed learning. Learners are expected to independently complete their preparatory work and assignments prior to the designated classroom sessions. 

• Please adhere to all assignment submission deadlines, which may include, but are not limited to, written assignments (both draft and final versions), video recordings, and self/peer assessment records. Failure to comply with deadlines may result in rescheduling or re-assessment fees and/or a 'Not Yet Competent' assessment result for the module. 

• The final assignment must be submitted by the specified deadline prior to the scheduled assessment date; Failing which, you will be deemed to have forfeited your assessment attempt. In such cases, you will be required to schedule a one-time re-assessment within 5 working days of the initial assessment date at a fee of S$174.40 (inclusive of GST). 

• For re-assessment, the final assignment must be submitted according to the deadline provided; failing which, the re-assessment attempt shall be deemed to be forfeited. 

• Any exceptional circumstances should be submitted to IAL with supporting documents for consideration. Upon review, IAL's decision will be final. 

• Learners accorded with the 'Not-Yet-Competent' (NYC) outcome can submit a one-time re-assessment request within 5 working days from the date of the last assessment. 

• Final assignment must be submitted by the prescribed deadline before the scheduled re-assessment date; failing which, the re-assessment attempt would be deemed forfeited. Learners who have two outstanding module assessments will not be permitted to attend subsequent module(s) until they have successfully cleared at least one of the prior assessments. 

• If no request is made, learners will be considered as withdrawn from the course. Full fees without funding will apply for enrolment into the same course again. 

• Please click here to make the Re-assessment request. 

• Learners who repeat the module (Re-module) must attend the training sessions again before attempting the assessment. 

• Please click here to make a re-module request. 

• A non-refundable Appeal Fee of S$65.40 (after GST) will apply to each appeal against the ‘Not-Yet-Competent (NYC)’ status awarded. 

• Please click here to submit the Assessment Result Appeal Form. 

• The outcome of the Assessment Result Appeal may take approximately four weeks from the date of appeal. The decision of the IAL Review Committee is final. 

• Please click here to submit the Assessment Result Appeal Form. 

• The outcome of the Re-Assessment Result Appeal may take approximately four weeks from the date of appeal. The decision of the IAL Review Committee is final. 

• Course deferment applies to a one-time postponement of study for at least six (6) months or more. 

• A learner may submit a course deferment application if they cannot complete the full qualification due to reasons beyond their control, with a non-refundable admin fee of S$119.90 (after GST). 

• The onus of supporting documents is on the applicant. Deferment applications with invalid, insufficient or no supporting documents will be rejected. Upon review, IAL's decision will be final. 

• Once the application is approved, the remaining modules must be completed within ONE YEAR from the Deferment Approval Date or by the original candidature end date, whichever is later. 

• Full fees (without funding) will apply if the learner wishes to re-enrol the same course past the one-year deferment period. 

• Please click here to make the deferment request. 

• The candidature period refers to the total duration that learners can be given to complete a programme. Failing this, their candidature will be terminated, and full fees without funding will apply if they wish to re-enrol in the same programme. 

• The minimum and maximum candidature periods for the respective qualifications are as follows: 

At IAL, we are committed to creating a positive learning environment that encourages active learning.   

• You may send in your feedback via the Module Evaluation, which occurs at the end of each module. 

• Alternatively, you may write to us via the feedback portal here. 

• IAL reserves the right to take disciplinary action against academic dishonesty (including but not limited to the act of plagiarism and/or collusion) and/or disruptive learner's behaviour, leading to expulsion from the programme without refund of course fees when required. 

• For more details, please read the IAL Learners' Code of Conduct here. 

• Serious allegations of misconduct against a Trainer, Assessor, or staff member will be thoroughly investigated. Depending on the findings, appropriate counseling or disciplinary actions may be initiated against the accused individual. IAL decision regarding any such disciplinary measures is final. 

• Staff abuse encompasses any behaviour, action, or communication that prevents our staff from carrying out their responsibilities, is disrespectful, or harassing. This includes but is not limited to, physical aggression, verbal abuse, personal attacks, threats, excessive and repetitive phone calls, and incessant demands for immediate responses. 

• IAL recognises the importance of fostering positive interactions between staff and learners. However, in cases where the line is crossed and staff members are subjected to repeated abusive or harassing behaviour, IALwill undertake appropriate action(s) to ensure staff’s safety and well-being.  

• If a learner engages in behaviours that constitute staff abuse, IAL reserves the right to disengage from further communication with and terminate the provision of all services without further notice to that individual. This decision will be made after careful assessment and consideration of the situation to protect the staff member(s) involved and, in fairness, the other individual involved. 

• Learners are required to bring a laptop that fulfils the below requirements: 
  1. Can connect to WIFI
  2. Runs on Windows Operating System 7 and above or MAC OS system 
  3. Installed Microsoft Office for in-class coursework and activities 
• We seek your understanding that in-class technical support will be limited to devices that meet the above requirements 

• If you encounter login issues, ensure your MyIAL account has been activated via the link sent to your email address when you first registered with us. 

• For further assistance, please call us at +65 6579 0300 or submit your query here. 

• If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels: 

  • Phone - 800-852-3910 

  • Online chat – in HELP Section (after login) 

  • Online form – in HELP Section (after login) 

  •  Email at [email protected] 

• Online Guides – Canvas LMS 

Learners who have attended Singapore Workforce Skills Qualification (WSQ) training module(s) and attained ‘Competency’ for the module(s) will receive electronic certificate(s), e-Certs, issued by SkillsFuture Singapore (SSG). 
 
From 01 July 2024, all WSQ e-Certs (Statement of Attainment (SOA), Full Qualification and Transcript) issued by SSG will only be available in OpenCerts e-Certs format. 
  

Learners will need to access and retrieve their WSQ e-Certs via SSG’s MySkillsFuture portal. IAL cannot retrieve WSQ e-Certs on learners’ behalf through OpenCerts platform.   
  

Singaporeans and permanent residents can access their WSQ e-Certs following the steps below: 

• Go to the MySkillsFuture portal 

• Click the SingPass icon and log in via SingPass 

• Go to Skills Passport 

• Click on the OpenCert icon 

 
Learners without SingPass account can take the following steps: 

• Go to the MySkillsFuture portal 

• Click on  'Login', and 'No Portal ID' 

• Enter the relevant information to access your certificates.  
  Note: Institution UEN: 200504979Z 
    

Please reach out to SSG via their Service Portal here or their hotline at 6785 5785 for all queries pertaining WSQ OpenCerts e-Certs.