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At a Glance
Given the dynamic and competitive business landscape, it is not surprising that business efficiency is key for enterprises to stay on top of the curve and remain relevant. In recognition of the above, Anderco Pte Ltd (Anderco) embarked on a workplace transformation journey to redesign the job roles of its employees all to ensure businesses processes can be streamlined and made efficient. They embarked on a Learning Enterprise Alliance (LEA) project under the NACE@IAL initiative in 2021.Achievements
Through the workplace transformation project with NACE@IAL and IAL’ s Certified Workplace Learning Specialist (CWLS), Anderco was able to achieve the following:- Consistent implementation of Progress Claims meetings for both Metal Works and Temporary Projects held once every 2 weeks
- Development of checklist and templates to be used for Progress Claim Tracking
- Achievement of 95% in accuracy for claims relating to Metalworks
- .Achievement of 60% in accuracy for claims relating to Temporary Projects
"Anderco recognises that timeliness is extremely critical for business cashflow when it comes to progress claim and monitoring. We came to know about the LEA initiative through IAL’ s Certified Workplace Specialist, hence we decided to join the program. Through the LEA project, we have successfully trained our Finance Manager and project team to put in place an effective claims process."
- Ms. Lydia Koh, Executive Director
Challenges
Prior to the workplace transformation project with NACE@IAL, there was hardly monitoring on the claims process. In addition, the Project Managers did not fully comprehend the relevance and urgency of having timely progress claims their focus was solely on completing projects on schedule, and ensuring that they had sufficient resources to complete their projects.Interventions
Workplace learning interventions were needed to redesign the job roles of employees, to ensure that both teams are able to work hand-in-hand to maintain timeliness and accuracy in both claims, and the completion of projects. With the aid of IAL’ s Certified Workplace Learning Specialist (CWLS), the following were implemented- Conducted a session to diagnose reasons for delays and inaccuracy in the claims process
- Co-created checklists and templates
- Implemented monthly and bi-monthly meetings to monitor the claims process
- Re-designed job roles and reviewed current OJT programme