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As a leading Ops-Tech and advanced security services provider, Certis plays an important role in safeguarding people, infrastructure, and national assets. Operating in a highly regulated and operationally demanding environment, Certis places strong emphasis on workforce readiness, training quality, and capability development to ensure consistent service excellence.
To support expanding manpower needs and increasingly complex operational requirements, Certis recognised the need to strengthen its training ecosystem. This included enhancing instructional design, improving curriculum delivery, and integrating blended learning approaches to enable greater scalability, consistency, and impact across its training programmes.
Through the NACE@IAL (Enhanced) Learning Enterprise Alliance (LEA) consultancy project, Certis partnered with the Institute for Adult Learning (IAL) in 2025 to review, redesign, and strengthen its training framework. The consultancy was undertaken through Certis’ consulting arm, Certis CISCO Consulting Services and delivered in close collaboration with Certis Corporate University (CCU), which leads people development across Certis Group.
Building on Strengths: A Timely Capability Opportunity
Certis’ training programmes were anchored by experienced trainers and subject-matter experts with deep operational expertise. As workforce demand expanded, this presented a timely opportunity to evolve training delivery beyond traditional face-to-face approaches, unlocking greater scalability, optimising trainer deployment, and enhancing overall training efficiency to support continued growth, further enhanced by the use of technology.
To future-proof its training model, Certis sought to:
- establish a consistent pedagogical framework grounded in adult learning principles,
- optimise curriculum structure without compromising regulatory requirements, and
- adopt blended learning and education technology solutions to enhance flexibility and learner ownership.
The Moment Certis Levelled Up: Partnering with IAL
Through the LEA project, Certis embarked on a structured transformation journey to:
Certis worked closely with IAL’s workplace learning consultant, with the Certis leadership, CCU, and trainers actively engaged throughout the DOCIE consultancy process, which included:
- Diagnosis: needs analysis, curriculum review, trainer and stakeholder interviews.
- Co-Creation: development of a pedagogical framework, curriculum redesign workshops, blended learning design.
- Implementation: application of redesigned curriculum, Ed-Tech integration planning, trainer engagement.
- Evaluation: stakeholder feedback, learner response analysis, feasibility and effectiveness review.
“Blended training has enabled us to tailor learning experiences to suit the diverse needs of our workforce. The courseware empowers each learner to progress through lessons at a pace that matches their individual learning style. This approach has helped us maintain high passing rates while reducing overall training duration."
Zee Chong Zunjie, Senior Vice President, Head, Physical Security Business, Certis
A Collaborative and Supportive Journey
The project fostered strong collaboration among training managers, instructional designers, and trainers. Regular consultations, co-creation workshops, and practical design sessions ensured that solutions were grounded in operational realities and regulatory needs.
“Kris (IAL workplace consultant) conducted sharing and workshops with our trainers in CCU, which serves as continuous learning and ensures that beyond the consultancy period, CCU trainers are competent to manage reviews and changes to the curriculum.”
Pao Pai Tse, Assistant Vice President, Head, Centre for AI and Tech Learning and Learning Quality and Systems, Certis
“Kris played a key role in driving our learning improvements. The Pedagogical Framework she introduced provided a clear structure for designing more engaging and interactive lessons. Through the Curriculum Review process she shared, we were able to update content more efficiently and seamlessly. Overall, Kris’s contributions have significantly enhanced the quality and effectiveness of our training.”
Md Hafizuddin Happy, Deputy Superintendent II (APF), Assistant Vice President, Institute for Skills Training, Certis
Trainers were actively involved in rethinking lesson structures, learning activities, and assessment strategies, helping to build ownership and confidence in adopting new approaches.
“Kris has provided valuable instructional insights to enhance the existing curriculum for our Certis trainees. The blended learning modules co-developed with Kris have helped save trainers’ time, enabled trainees to learn at their own pace, and gave them the opportunity to revisit topics they are unsure of. This was not possible in the previous face-to-face format.”
Adrian Lu, Senior Manager, Learning Solutionist, Centre for AI and Tech Learning, Certis
From Insight to Impact: What Certis Achieved
Throughout the project, Certis strengthened its training ecosystem, achieving measurable improvements and workforce learning capability. The redesigned framework and curriculum enhancements are projected to benefit more than 1,000 learners and trainers, strengthening Certis’ long-term capacity to meet operational and regulatory demands.
- A Structured, Organisation-Wide Pedagogical Framework Certis developed a clear and practical pedagogical framework grounded in adult learning principles, blended learning models, and self-directed learning. This framework now serves as a common reference for instructional design across Certis Corporate University, ensuring consistency, quality, and alignment with training objectives.
75% of stakeholders expressed satisfaction with the framework’s relevance, feasibility, and applicability.
- Optimised Curriculum with Improved Training Efficiency A comprehensive curriculum review identified opportunities to streamline course structure while maintaining learning outcomes and compliance requirements.
Achieved a minimum 15% reduction in curriculum hours for selected training programmes, supporting faster training throughput without compromising quality.
- Scalable Blended Learning and Ed-Tech Integration The project produced a structured Ed-Tech Integration Plan, optimising the use of existing learning management systems, e-learning modules, and digital assessments. Blended learning designs balanced self-paced online learning with essential face-to-face components.
75% of stakeholders agreed that the proposed Ed-Tech solutions are feasible and scalable.
- Increased Trainer Capacity and Sustainable Deployment By shifting away from a fully face-to-face model, trainer workload was optimised, and instructional capacity increased. Trainers are now better positioned to facilitate learning, coach learners, and manage larger training volumes more effectively.
- Empowered Learners Through Self-Directed Learning Coupled with the use of technology, learners benefitted from self-paced modules, interactive content, and repeated practice opportunities, enabling deeper learning and confidence-building.
75% of learners reported that the new learning approach supports self-directed learning and greater ownership of their learning journey.
- Sustainable Capability Transfer Through hands-on collaboration, workshops, and shared tools, critical instructional design and curriculum review capabilities were transferred to Certis’ internal teams. This enables ongoing curriculum enhancement and continuous improvement beyond the consultancy period.
A Stronger Foundation for Future Workforce Development
How Certis’s Workforce Transformation Benefits Clients and Partners
By strengthening their training ecosystem, Certis delivers:
Certis’s transformation not only benefits their internal teams but also delivers greater value to their clients and partners. By investing in workforce learning and operational excellence, Certis help create safer environments and set new standards for service quality across the industry.
Ready to Transform Your Workforce?
Connect with IAL today for a tailored consultation and discover how our workplace learning solutions can drive capability, consistency, and impact for your organisation.