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At a Glance
In the wake of the COVID-19 pandemic, numerous organisations were forced to shift operations online. To ensure that its employees are prepared and well-equipped in the new normal, Global Training Services (GTS) seized the opportunity and embarked on a workplace transformation journey with the Learning Enterprise Alliance (LEA) project under the NACE@IAL initiative to upskill its employees to be proficient utilising technology to conduct training online in 2020.Achievements
Together with IAL’ s Certified Workplace Learning Specialist and support from the management, the project team was able to incorporate the various workplace learning interventions to achieve the following:- Obtained approval from Building Construction Academy (BCA) for organising virtual live certification programmes as an Approved Training Organisation (ATO)
- Achieved an outstanding approval rating of 90% via course evaluation feedback for 4 out of 5 BCA CET webinar courses
"It was through a referral from our Digital Marketing business partner that we were exposed to LEA, as they have benefited greatly from the expertise of IAL's Certified Workplace Learning Specialist. As such, GTS participated in LEA 2020 as I would like my organisation to experience workplace learning. After the implementation of the project, we are now approved by BCA for both online and offline workplace safety certification programmes, and are now more competent to deliver digital training and webinars with a high approval rating as per our customers' feedback."
- Mr. Ben Chong Director, Global Training Services
"The project was a challenge initially because the team was involved in numerous other projects that were ongoing. In addition, I was worried about how I could teach my customers to utilise Zoom when I did not know what Zoom was and how it works. However, with our Director and IAL's Certified Workplace Learning Specialist's guidance and patience, we were able to learn the various functions on Zoom one step at a time. Now, we feel that we have acquired adequate digital skills to organise online training and webinars."
- Ms. Sophia Lin, Operations Manager
Challenges
To counter the spread of COVID-19, face-to-face training was made impossible. As a result, Trainers and Course Administrators were forced to rethink the way they work, and shift and conduct their training sessions online. The lack of digital literacy and unfamiliarity with online technology made it essential for GTS to upskill its employees, to better equip them with the necessary skills and knowledge to carry out their roles effectively.Interventions
To better enable its trainers and course administrators to adopt technology and have the expertise to conduct virtual training effectively, GTS' project Team embarked on a workplace transformation journey with the aim to raise the digital literacy level of its employees. This was done through the following:- Redesigned job roles of Trainers and Course Trainers to Digital Trainers and Digital Course Trainers
- Designed and organized the Digital Facilitation Techniques and Technology’ Train-TheTrainer programme
- Provided Just-in-Time Coaching by giving realtime feedback during the virtual live training
- Created learning video clips to train participants within GTS on how to access the Learning Management System (LMS)