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At a Glance
Kwong Wai Shiu Hospital (KWSH), a charitable organisation, seeks to provide quality care and services to elderly clients. By initiating and facilitating workplace learning interventions with NACE@IAL, KWSH's Staff Nurses are nurtured and empowered with critical 'Thinking Nurse' capabilities to respond any circumstances with agility and accuracy as well as to provide timely patient care intervention.In support of this objective, KWSH embarked on a Learning Enterprise Alliance (LEA) project under the NACE@IAL initiative in 2018.
Achievements
The project team together with support from Management and inputs from IAL's Certified Workplace Learning Specialist, achieved the following:- Facilitation of peers to identify areas of concern and recommend suitable measures to improve work operations using Situation Behaviour Impact (SBI) performance feedback
- Creation of mobile learning resources and posters to bring stories of 'Thinking Nurse' into all wards to inspire shared wisdom and confidence
- Launch of 'Thinking Nurse' campaign at Nursing Town Hall in August 2018 and a biannual feature since 2019
- Enhancement of the clarity and accuracy of critical incident medical reports based on Situation-BackgroundAction-Recommendation (SBAR)
- Initiation of learning-sharing sessions of Incident-based Sharing Session (IBSS), identifying significant and impactful incidents with up to 70% nurses actively participating to critique solutions and generating new ideas
"We are very pleased to have the IAL as our strategic partner in supporting KWSH to realise our Enterprise Transformation Journey through various initiatives that drive learning, productivity and innovation which have enabled us in delivering exceptional value and quality care."
- Ms. Jessy Chang Yut, Keng Director of Nursing
Challenges
As KWSH straddles the healthcare and social service industry, a tight labour market amidst a silver tsunami translates to a significant need for skilled nurses to take care of our eldercare community.There is an apparent need to invest in human capital i.e. to scale up capability of Staff Nurses to enable provision of higher value care services and to confidently lead new and junior nurses.
Interventions
1. Implementation of 'Thinking Nurse' workshops and empowerment of Staff Nurses to conduct Thinking Nurse workshops at respective wards.2. Incorporation of key attributes into KWSH's performance appraisal to augment its importance in the organisation's culture
3. Launch of 'Thinking Nurse' at Nursing Town Hall to further reinforce the intent of 'Thinking Nurse' campaign.
Catch the Project Team in Action:
