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Background
La Petite Ecole in Singapore is a distinguished institution that has been at the forefront of providing bilingual and trilingual education since its establishment in 2012. Rooted in the rich tradition of the French National Curriculum, the school offers a unique plurilingual educational experience that blends French, English and Mandarin. With a mission to deliver the highest quality of international education, La Petite Ecole caters to children aged 2 to 11 years old, fostering a multicultural environment that prepares students for a globalised world.
At a Glance
La Petite Ecole operates within the dynamic and competitive landscape of international education, where digital presence and technological integration are becoming increasingly crucial. The sector's rapid evolution, driven by the demand for innovative educational approaches, compels institutions to continuously refine both their operational strategies and educational offerings. For La Petite Ecole, this means upholding high academic standards while adapting to the shifting expectations of parents and students in a more digitalised world.
In 2024, the institute took a proactive step by partnering with IAL’s Centre for Workplace and Learning Innovation (CWLI) through the NACE@IAL initiative, embarking on a workplace learning project to further elevate its capabilities.
Transforming the workforce through the NACE@IAL consultancy initiative
The NACE@IAL consultancy initiative has been helpful in reshaping the workforce at La Petite Ecole, focusing on enhancing skills, optimising processes and embracing innovation. By partnering with NACE@IAL, La Petite Ecole has embarked on a journey of transformation, leveraging expert guidance to address specific challenges within their marketing and communication strategies. This initiative aims to equip the team with advanced competencies, particularly in digital marketing and AI integration, ensuring that they are not only prepared for the evolving demands of the industry but also positioned to move with efficiency and creativity in the competitive educational landscape. Through targeted interventions and customised training, the NACE@IAL initiative is empowering La Petite Ecole to achieve sustainable growth and operational excellence.
We had been working with the consultant on improving our company’s SEO for quite some time, and their team understands our needs very well. Upon identifying some areas for improvement, they have suggested that we apply for the NACE@IAL programme, which we were not aware of previously. First of all, it is important to mention that we are working on a condensed restitution of the 2-day course to be shared with our peers in Europe and Africa, in order to ensure we all benefit from the same information and processes. The course has allowed us to gain in efficiency and will translate in raising our KPIs from September onwards (start of the school year for all Odyssey schools).
Ms Fanny Piovarcsy, Executive Director
The SEO + ChatGPT course, led by the consultant, was extremely beneficial for our school. We learned essential techniques to improve our online visibility and more effectively reach parents and the local community. The instructions were clear and well-structured, making sometimes complex concepts accessible and immediately applicable. Thanks to this training, we are now better equipped to optimise our website and communicate more effectively about our activities and events. A big thank you for this enriching opportunity!
Mr Sayann Chunlaman , Marketing and Communication Manager - La Petite Ecole Bangkok
Identifying Areas of Improvement for Performance
To establish a stable framework for the workforce transformation initiative, the team at La Petite Ecole undertook a thorough assessment of current operations. This approach was designed to ensure that both employee capabilities and work processes were fully aligned with the institution’s strategic objectives and growth targets.
To achieve this alignment, the team employed several strategic methodologies:
- The team assessed existing skills and competencies across various roles, ensuring they matched the evolving needs of the organisation, particularly in the context of digital transformation.
- A detailed analysis was conducted to determine how AI tools could be better integrated into current workflows. This helped identify areas where AI could enhance efficiency and productivity, bridging the gap between current practices and the desired future state.
- The team identified specific training requirements essential for upskilling employees, particularly in leveraging AI and other digital tools, to enhance their performance and adaptability in a rapidly changing industry landscape.
Integration of Workplace Learning Interventions
To drive sustainable growth and operational excellence, La Petite Ecole integrated targeted workplace learning interventions into its daily routines. These interventions were strategically designed to ensure that employees not only acquired new skills but also applied them in their roles, fostering a culture of continuous learning and innovation.
Key components of this integration included:
- A combination of on-the-job training, digital learning modules and collaborative workshops was utilised to provide a comprehensive learning experience that catered to different learning styles and needs.
- AI-powered platforms were introduced to personalise learning experiences for employees, allowing them to learn at their own pace while focusing on areas that needed the most improvement. These tools also provided real-time feedback, making the learning process more dynamic and effective.
- Regular check-ins and performance reviews were incorporated to monitor the effectiveness of the learning interventions. This allowed for timely adjustments and ensured that the skills being developed were directly contributing to the institution's goals.
- To reinforce the learning process, employees were encouraged to participate in mentorship programmes and peer learning sessions. This collaborative approach helped in sharing knowledge, solving problems collectively, and building a strong, supportive workplace culture.
Advancing the Necessity of Workplace Learning
At the end of the NACE@IAL project, La Petite Ecole was able to achieve the following outcomes:
- Employees demonstrated improved skills and knowledge, leading to higher performance standards and increased engagement through continuous learning opportunities.
- Streamlined processes and optimised resource usage resulted in a significant boost in operational efficiency, improving overall productivity.
- The integration of targeted learning interventions and AI tools led to better service quality and customer satisfaction, setting the foundation for long-term growth and success.
La Petite Ecole successfully implemented workplace learning interventions to enhance employee skills, streamline operations, and improve service quality. By identifying key areas for improvement and introducing AI tools and AI-powered platforms, the project led to significant gains in competency, operational efficiency and customer satisfaction, setting the stage for sustainable growth and continued success.
What's next for La Petit Ecole?
Following the success of their recent learning interventions, La Petite Ecole plans to expand the use of AI tools to enhance operational efficiency and innovation. They will continue to foster a culture of continuous learning with regular training and development opportunities.
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