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At a Glance
SH Integrated (SHI) seeks to reduce its reliance on sub-contractors through enhancing staff capability by developing and improving on their in-house training procedures.In support of this objective, SHI embarked on a Learning Enterprise Alliance (LEA) project under the NACE@IAL initiative in 2019.
Achievements
The project team, together with support from Management and inputs from IAL's Certified Workplace Learning Specialist, achieved the following:- Improvement in quality of work through workplace learning interventions and reduction in reliance on subcontractors
- Conversion of up to 20% of workers from Basic Skilled (R2) to Higher Skilled (R1) through enhancement of staff capabilities
- Empowerment of staff to embrace self-directed learning with video learning resources, available on their mobile, 24/7
"SH Integrated joined LEA as we would like to have a deep-skilled workforce through structured OJT so as to bring in higher value projects locally."
- Mr. Richard Chua, Project Director
Challenges
Being part of the construction industry, SHI faces challenges such as labour shortage amidst tight budget. This made it imperative to upskill internal capability and enhance staff performance and productivity.As companies across industries are adopting and embracing technology to ramp up their training to build staff capability, SHI embarks on workplace learning initiatives and interventions to complement their training efforts.
Interventions
The project team organised sharing sessions to discuss and evaluate better customer management interventions:- Development of resources such as Standard Operating Procedures (SOPs) in training, SOP blueprints and training videos to increase productivity through upskilling of staff
- Implementation of an OJT using the newly developed SOPs and OJT blueprints that enable Managers to train, revise and develop OJT blueprints to adapt to changing service requirements on their own
- Initiation of on-site demo and hands-on training in small groups to supplement training videos to build staff capability
- Empowerment of Managers to train more trainers, expand and revise training contents to make training more relevant with OJT Blueprint process
- Development of bitesized training modules with training videos uploaded on mobile phones to enable easy comprehension and flexibility to learn on-thego for staff to build their knowledge
- Introduction of Action Learning Methodology to help improve, refine and continuously improve on the content of the learning resources