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Leading and Sustaining Change: Tools for Managers in Transformational Environments
Serene Sim (Ms) / Henry Koh (Mr)
7.5 hours
*The fee is inclusive of prevailing GST and subject to changes.
Course Dates
For groups of at least 15 people, customised run dates are available, contact us for more details.
2026 Scheduled Runs
Registrations open 2 months before each class start date.
• 30 Jun 2026
• 29 Sep 2026
• 16 Nov 2026
To register, please log in to IAL portal to view the course details and submit your application.
Training hours: 9am - 4pm
Assessment hours: 4pm - 5pm
Notice:
What Is This Session About?
Organisations today face constant disruption driven by technological advances, evolving customer expectations and changing business environments. While strategic plans may define the direction of change, success often depends on how effectively managers engage people, address resistance and sustain momentum throughout transformation.
This programme equips managers, change practitioners, HR professionals and workplace learning leaders with practical tools to lead and sustain organisational change. Participants will explore change management frameworks, stakeholder engagement strategies and approaches for managing resistance while balancing the human and technical dimensions of transformation.
Through guided analysis, organisational case applications, practical exercises and action planning, participants will examine Appreciative Inquiry and Learning Organisation principles for fostering commitment, continuous learning and sustainable outcomes. They will also develop a Change Leadership and Sustainability Plan based on an authentic organisational change initiative.
By the end of the programme, participants will be able to lead change confidently, align stakeholders around shared goals and support lasting organisational transformation.
What Does The Session Cover?
By the end of the programme, participants should be able to:
- Explain key principles and frameworks for leading and sustaining organisational change
- Develop basic change actions that support leadership goals and address stakeholder concerns
- Identify and address sources of resistance using appropriate change management techniques
- Use Appreciative Inquiry and Learning Organisation principles to support sustained change
Who Is It Suitable For?
This course is ideal for professionals who play a critical role in driving or supporting organisational change. It is designed to equip participants with practical strategies to manage the human aspects of change. Key roles that will benefit include:
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Project Managers: Responsible for planning and executing projects, they will learn how to integrate change management principles into project plans, ensuring that both technical and people-side needs are met for success.
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Change Managers: Tasked with guiding organisational change, they will gain insights into overcoming resistance, enhancing communication, and ensuring stakeholder alignment through a structured change management framework. Individual contributors who anticipate having direct reports in the next 6 months and who are willing to lead change effectively.
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Training and Adult Educators (AEs): Focused on developing the mindset and skillset needed for middle management to lead change, they will learn how to build resilience and adaptability in learners, preparing them for leadership during periods of change.
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Mid-Level Managers: These managers will be equipped with tools to manage larger, transformational changes, guiding their teams from the current to a future state using a structured process and enhancing team learning.
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Organisational Leaders: As decision-makers responsible for setting the strategic direction of the organisation, they will learn how to align leadership goals with change initiatives, ensuring commitment across all levels of the organisation.
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Human Resources (HR) Professionals: Acting as change enablers, HR professionals will learn strategies for managing the people side of change, including employee engagement, communication, and transition plans to minimise disruption and ensure smooth transitions.
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IT and Digital Transformation Managers: Leading technology-driven initiatives, they will gain skills to manage the people side of change effectively during digital transformations, ensuring alignment between technological changes and team readiness.
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Consultants and Business Analysts: Professionals advising organisations on change management will benefit from learning structured approaches to guide clients through adaptive or transformational changes while addressing resistance and aligning with organisational goals.
- Internal Communication Managers: Responsible for crafting and delivering messages about organisational changes, they will learn how to design communication strategies that ensure all stakeholders understand and support the change initiative.
Course Funding and Policies
About the Speaker
Serene Sim (Ms)
Adult Educator, Senior Professional
SERENE SIM is an accomplished Curriculum Developer, Training Facilitator, Consultant, and Coach, with more than 35 years of experience in learning analysis, design, development, delivery, and evaluation. Her mission is to serve the nation by equipping individuals with generic skills competencies - common transferable skills that enable individuals to stay relevant, be employable and employed, facilitating their career mobility. Her goal is to help organisations build a skilled and resilient workforce by advising them on ways to meet current and future workplace needs through organisational learning solutions. She has a strong grounding in Learning Needs Analysis, Curriculum & Instruction Development, Facilitation, and Training-The-Trainers. Her Areas of Specialty include Instructional Design (ID) process, developing competency-based training, Critical Core Skills, Coaching for Improved Performance, Leadership & Supervisory Management, Personal Mastery, Team Effectiveness, Transforming HR Practices and Organisational Development. Her sectors of practice include Public Service, Ministries and Statutory Boards, SMEs, Tertiary institutions, Healthcare, Retail, Hospitality, Tourism, and Integrated Resort.
Serene is passionate about Learning Transfer & Impact, HR Transformation & bridging the HR Practices and implementation gap. Her background predisposes her to effectively integrate the organisation’s needs with learners’ performance and learning needs by crafting creative solutions. Her objective is to help individuals in the workforce reach their potential through the creative use of human performance technology and by building an environment for maximum skill transfer.
Serene holds a Master of Arts (Instructional Design & Technology), Bachelor of Business Administration (specialisation in HR), a Graduate Diploma in Change Management, a Graduate Diploma in Workplace Learning, and certifications from ACTA and DACE.
Serene is a Certified Technology of Participation Facilitator, a 70:20:10 Blended Learning Design Certification, and a Certified TetraMap Facilitator (Personal, Team, & OD through Tetramap International).
Henry Koh (Mr)
Senior Professional Adult Educator, (Institute for Adult Learning)
Currently a Specialist Professional Adult Educator, Henry leverages his extensive experience as a former Chief Operating Officer (RHT Human Capital Institute) and Commanding Officer (Singapore Armed Forces) to bridge the gap between theoretical leadership and operational reality. His expertise spans:
- Executive Coaching & OD: Driving performance for senior leadership teams at global brands like Nomura, Timberland, and CHASEN Holdings.
- Capability Development: Former A.Director at ST Electronics (e-Service), specializing in leadership systems and training evaluation.
- Academic Leadership: A faculty member and module developer for NTU, SUSS, OTCi, and SIM Global Education, teaching high-impact subjects like Leadership, Human Resource & Performance Management, Humanity & Technology, and Career Design & Workplace Readiness in the V.U.C.A. World.
Henry is dedicated to shaping the next generation of leaders through human capital workshops for SMEs and interdisciplinary curriculum design that prepares professionals for the future of work.
