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Facilitation Mastery: Unleashing the Power of Participation Through the Focused Conversation Technique
Serene Sim (Ms)
7 hours
*The fee is inclusive of prevailing GST and subject to changes.
Course Dates
No Schedules Available.
Notice:
What Is This Session About?
The art of facilitation with the Focused Conversation Method is about facilitating shifts and developing strategies to create extraordinary breakthroughs with groups, maximising the effectiveness of planned interventions. It equips you with process tools to craft compelling conversations, hence taking you to the next level of mastery to engage and empower groups both large and small, in ways that significantly increase the likelihood of transformation.
The Technology of Participation (ToP) Focused Conversation Method is a guided discussion process that effectively guides a group on a journey from a big-picture perspective to in-depth focus, from the situation to the resolution or action. This course aims to elevate your facilitation excellence through transformative conversation, unleashing the power of participation through the Focused Conversation Method. The Focused Conversation Method enables you to tap into the collective wisdom of the group using a 4-level process. It
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establishes facts and data by asking questions that appeal to the senses.
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explores the initial reactions to the data by asking questions that resonate emotionally.
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asks for critical thinking about the experience or issue by posing questions that appeal to logic.
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challenges the group to determine their relationship and response to the topic by asking questions that lead to future resolution and actions
What Does The Session Cover?
At the end of this session, participants will be able to take-away the following:
- Explain the principles underpinning the Focused Conversation Method and the human process of dialogue
- Design a structured Focused Conversation with clear rational, and experiential objectives for a workplace context.
- Apply the four levels of the Focused Conversation process (Objective, Reflective, Interpretive, Decisional) to guide group thinking and participation.
^ Assessment: Formative Assessment(s) (Assignments/Presentations/Practical Performances)
^ Completion: Upon 100% attendance and meeting Assessment requirement, learners will receive a Certificate of Participation from IAL (& other partners where applicable)
Who Is It Suitable For?
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Learning Facilitators who want to help work teams, project groups, and management teams, and who want to become better at diagnosing and facilitating assignments or special-purpose meetings. And Adult Educators aspiring to do less content interventions and more process facilitation, providing the structure to help groups assume responsibility and own their own solutions.
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HR Professionals and OD Consultants, who lead processes that involve planned change efforts to increase organisational health
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Organisation Leaders, and Managers who want to design and lead processes that involve planned interventions to enhance organisational effectiveness
Course Funding and Policies
Payment
Please proceed to make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process. Kindly note that the system will automatically cancel the registration if full payment has not been successfully processed by 11.59pm (Singapore Time) on the same day of the registration. You will have to reapply for the course, subject to availability of vacancy at the point of your re-registration.
Additional Funding Available, If Applicable
Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit which can be used to offset the selected programmes' fees for self-sponsored registrations only.
Please note the submission period for your SFC claim via MySkillsFuture needs to be within 60 days before the course start date (date inclusive). If your course start date is more than 60 days from the date of SFC application, the SSG-SFC portal would reject your application. In this case, you would need to pay the full course fees at the end of your course application.
This course is UTAP funded too!
Rescheduling
Request for rescheduling it must be submitted to IAL 2 weeks before the commencement of programme. Reschedule requests that come mid-way through training has to be supported by valid reasons; substantiated by references as evidence; such as a doctor's note; or a hospitalization chit.
Please submit your request to reschedule your course at MyIAL. A non-refundable administrative fee of S$54.50 w/GST ($50) applies for the request and the next available slot will be offered
Withdrawal
Request for withdrawal from a programme is subjected to review by IAL and the decision is final. IAL reserves the right to request for supporting document(s). A non-refundable administration fee of S$54.50 w/GST ($50) is applicable for withdrawal request. If the withdrawal notice is given less than 2 weeks before the programme start date, the paid fees will not be refunded.
Corporate Run
For dedicated corporate runs with a contract signed with IAL, billing and payment will follow the terms of the signed contract. Otherwise, payment would be expected upon registration.
About the Speaker
Serene Sim (Ms)
Curriculum Development Specialist, Learning & Professional Development Division (LPDD), IAL
SERENE SIM is an accomplished Curriculum Developer, Training Facilitator, Consultant, and Coach, with more than 35 years of experience in learning analysis, design, development, delivery, and evaluation. Her mission is to serve the nation by equipping individuals with generic skills competencies - common transferable skills that enable individuals to stay relevant, be employable and employed, facilitating their career mobility. Her goal is to help organisations build a skilled and resilient workforce by advising them on ways to meet current and future workplace needs through organisational learning solutions. She has a strong grounding in Learning Needs Analysis, Curriculum & Instruction Development, Facilitation, and Training-The-Trainers. Her Areas of Specialty include Instructional Design (ID) process, developing competency-based training, Critical Core Skills, Coaching for Improved Performance, Leadership & Supervisory Management, Personal Mastery, Team Effectiveness, Transforming HR Practices and Organisational Development. Her sectors of practice include Public Service, Ministries and Statutory Boards, SMEs, Tertiary institutions, Healthcare, Retail, Hospitality, Tourism, and Integrated Resort.
Serene is passionate about Learning Transfer & Impact, HR Transformation & bridging the HR Practices and implementation gap. Her background predisposes her to effectively integrate the organisation’s needs with learners’ performance and learning needs by crafting creative solutions. Her objective is to help individuals in the workforce reach their potential through the creative use of human performance technology and by building an environment for maximum skill transfer.
Serene holds a Master of Arts (Instructional Design & Technology), Bachelor of Business Administration (specialisation in HR), a Graduate Diploma in Change Management, a Graduate Diploma in Workplace Learning, and certifications from ACTA and DACE.
Serene is a Certified Technology of Participation Facilitator, a 70:20:10 Blended Learning Design Certification, and a Certified TetraMap Facilitator (Personal, Team, & OD through Tetramap International).
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