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The Coaching Edge: Key Coaching Strategies for Management Success
Louise Phua (Ms)
7 hours
*The fee is inclusive of prevailing GST and subject to changes.
Course Dates
For groups of at least 15 people, customised run dates are available, contact us for more details.
No Schedules Available.
What Is This Session About?
In today's fast-paced work environment, your ability to coach fuels team potential and tangible results directly. This highly practical one-day workshop immerses you in core coaching techniques through an evidence-based Coaching Model. You'll actively hone powerful questioning, deep listening, and impactful feedback—the cornerstones of effective performance dialogues. Walk away with actionable tools and the confidence to lead, coach, and inspire your team to achieve their best.
Note: After completing this course on The Coaching Edge: Key Coaching Strategies for Management Success, please consider signing up for the advanced course, “Coaching as a Way of Work: Embedding Solution-focused Dialogue into Everyday Conversation.”
What Does The Session Cover?
Learning Objectives
By the end of the programme, participants should be able to:
- Explain the role of coaching in workplace performance and the principles underpinning an evidence-based Coaching Model.
- Apply core coaching communication skills (questioning, listening, feedback, rapport-building) in performance conversations.
- Structure a basic performance coaching conversation using an evidence-based Coaching Model.
- Develop an action-oriented coaching plan that promotes accountability and reinforces performance-enhancing behaviours.
^ Assessment: Formative Assessment(s), Assignments/Presentations/Practical Performances)
^ Completion: Upon 100% attendance and meeting Assessment requirement, learners will receive a Certificate of Participation from IAL (& other partners where applicable)
Who Is It Suitable For?
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HR and L&D professionals looking to understand and champion coaching within their organisation
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Managers and Team Leaders seeking to develop foundational coaching skills
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Supervisors responsible for guiding and developing team members.
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Individuals tasked with supporting the performance and growth of others
Course Funding and Policies
Payment
Please proceed to make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process. Kindly note that the system will automatically cancel the registration if full payment has not been successfully processed by 11.59pm (Singapore Time) on the same day of the registration. You will have to reapply for the course, subject to availability of vacancy at the point of your re-registration.
Additional Funding Available, If Applicable
Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit which can be used to offset the selected programmes' fees for self-sponsored registrations only.
Please note the submission period for your SFC claim via MySkillsFuture needs to be within 60 days before the course start date (date inclusive). If your course start date is more than 60 days from the date of SFC application, the SSG-SFC portal would reject your application. In this case, you would need to pay the full course fees at the end of your course application.
This course is UTAP funded too!
Rescheduling
Request for rescheduling must be submitted to IAL 2 weeks before the commencement of programme. Reschedule requests that come mid-way through training has to be supported by valid reasons; substantiated by references as evidence; such as a doctor's note; or a hospitalization chit.
Please submit your request to reschedule your course here. A non-refundable administrative fee of S$54.50 w/GST ($50) applies for the request and the next available slot will be offered.
Withdrawal
Request for withdrawal from a programme is subjected to review by IAL and the decision is final. IAL reserves the right to request for supporting document(s). A non-refundable administration fee of S$54.50 w/GST ($50) is applicable for withdrawal request. If the withdrawal notice is given less than 2 weeks before the programme start date, the paid fees will not be refunded.
Corporate Run
For dedicated corporate runs with a contract signed with IAL, billing and payment will follow the terms of the signed contract. Otherwise, payment would be expected upon registration.
About the Speaker
Louise YT Phua (Ms.)
Partner, Team Rise SG Pte Ltd
Louise YT Phua is a Corporate Trainer and Advocate of Longevity and Wellbeing. By bringing clarity, calm, confidence, courage , and compassion, she aids young executives and middle managers who work in corporate environments to unlock bottlenecks and make progress. By integrating various teaching and learning methodologies, she triggers her learners to begin their learning journey and take steps to realise their future selves.
With over twenty years’ experience in talent management at multi-national companies and major conglomerates in Asia Pacific, Louise has conducted learning workshops with Harry’s, LVMH Group, National University of Singapore, National University Health System, Parkway Health Group, Sephora China, Singapore Management University, Singapore University of Social Sciences (Institute for Adult Learning), Swire Hotel Group China, Temasek Polytechnic, UOE Group and more.
Louise holds a Master of Arts in Lifelong Learning (MA LLL) from UCL Institute of Education (UK), and a Bachelor of Arts (Marketing and the media) from Murdoch University (Western Australia). She has obtained additional certificates in Understanding the Brain: Using Neuroscience to Deliver Better Results (Wharton Executive Education, University of Pennsylvania), Positive Psychology (Harvard Health), Stress Management (Harvard Health), 6 Weeks to Healthy Eating (Harvard Health), and Appreciative Coaching (Fielding Graduate School USA).
Since 2024, Louise has been an Advisory Council Member of Harvard Business Review.
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