• The UEN provided must be that of the company contributing CPF for the sponsored learners.
• Company-sponsored learners must meet the 75% attendance requirement per module for their company claim Absentee Payroll. Government entities and private entities held under a government agency whose manpower expenditure is partially government-funded are not eligible for AP funding.
• Learners enrolled in WSQ courses are obliged to meet the attendance requirements and achieve the competencies. Otherwise, IAL reserves the right to recover the course grants/subsidies disbursed.
• If a sponsored learner quits their job midway through the course, there will be no course fee refund to the company for the unconsumed modules. The learner may continue to complete the course.
• Learners whose course fees are paid by their company are not allowed to switch to 'self-sponsored' status later.

• Companies cannot use individuals' SkillsFuture Credit (SFC) to pay for the course fee (in part or in full). 
• Registration is based on a first-come-first-serve basis. IAL cannot waitlist or reserve seats for interested applicants, and there is no billing or e-invoicing to the company.
• To secure enrolment in the preferred course schedule, the company's representative should make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process.
• The system will automatically cancel the enrolment if full payment is not received by 11:59 pm (Singapore Time) on the same day of registration. The company's representative will then need to re-register for the course, subject to availability at the time of re-registration.
• Please refer to IAL Withdrawal/Refund Terms and Conditions for requests by company to replace a registered learner with another employee.

 

Dedicated 'Corporate-run' organised by company:

 

• The company's representative may contact IAL to organise a specific course run for their employees if they can form a class of a minimum of 12 learners.
• For dedicated corporate runs, billing and payment terms will be based on the signed contract with IAL.
• The UEN provided must be that of the company contributing CPF for the sponsored learners.
• For more information on a customised corporate arrangement, please get in touch with us at +65 6579 0300 or send us an email at cwlp@ial.edu.sg.
• Please click here for more information on corporate registration.

• If a learner withdraws midway from their course for any reason, there will be no refund for any unconsumed portion of the paid fees.
• Learners who withdraw midway from their course should fill up the Withdrawal Request Form to unsubscribe from future courseware notifications and mass communication from IAL.
• Please click here to make the withdrawal request.

We place great importance on ensuring that learners get the full benefit from our courses here at IAL. Therefore, we expect learners to take responsibility for their learning journey.
 

1. We strongly encourage full attendance for all classes, and SSG-funded courses require a minimum attendance of 75% per module.
2. If a learner falls short of the 75% attendance requirement in a particular module, they will not be allowed to take assessments of that module.
3. They may request a re-scheduling of training and/or assessment session(s). Terms and conditions with an applicable fee apply:
4. Full module fee may apply when a learner is required to make up their attendance in a particular module, and the One-Time Re-scheduling option has been used during their course.
5. The above re-scheduling policy also applies to change requests of coaching/assessment session timing (on the same or a different date).
6. Please click here to make the request.

IAL reserves the right to cancel, postpone or make changes to any courses should unforeseen circumstances occur. Applicants will be duly notified and the full fees will be refunded, where applicable.  

• Your privacy is important to us. Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data. 
• SkillsFuture Singapore (SSG) and/or IAL could review your video recordings for audit, quality assurance and grant administration purposes.

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•  Phone - 800-852-3910

•  Online chat – in HELP Section (after login)

•  Online form – in HELP Section (after login)

•  Email at support@instructure.com

Other Resource:

•  Online Guides – Canvas LMS

• If you encounter login issues, ensure your MyIAL account has been activated via the link sent to your email address when you first registered with us.
• For further assistance, please call us at +65 6579 0300 or submit your query via https://feedback.ial.edu.sg