For Company-Sponsored Learners (WSQ)

Keeping IAL learners connected and updated throughout the learning journey. Find the latest updates, advisory, programme administration information and more here.

Company-sponsored Learners Applying for WSQ Courses


There are two (2) options learners may be sponsored by their company:

Option 1: The learner(s) to first pay for the course fee and then be reimbursed by their company.

  • You should register as “self-sponsored” learner(s). Click here for the relevant information.

Option 2: The company to pay for the course fee.

  • The company's representative will be required to create a corporate account in MyIAL and register on behalf of the sponsored learner(s).

  • The UEN provided must be that of the company contributing CPF for the sponsored learners.

  • Please read the course details carefully before proceeding with registration.

This section lists the resources and useful information for Company's Representatives and IAL learners to stay connected and updated throughout their learning journey.

Advisory and Updates 


From 1 October 2023, Singaporean Citizens/Permanent Residents learners who are attending SkillsFuture Singapore (SSG)'s funded courses must take their attendance digitally via the Singpass App for attendance-taking for both physical classroom and synchronous e-learning courses.  

For more details, refer to "Attendance / Re-scheduling" under 'Pre-Course Administration' below.


In Budget 2022, the Minister for Finance announced that the GST rate will be increased from:

(i) 7% to 8% with effect from 1 Jan 2023; and

(ii) 8% to 9% with effect from 1 Jan 2024.

IRAS has given the guidance that 8% GST will be chargeable if payment is received by IAL from 1 January 2023. Payments received by IAL before 1 January 2023 will continue to pay GST at 7%. Please refer to for more information.

MyIAL e-Services

The company's representative will be required to create an account in MyIAL and register on behalf of the company-sponsored learner(s). Please click here to download the User Guide for step-by-step guidance and read the course details carefully before proceeding with registration.

Learners can manage their programmes and assessments through MyIAL e-services, with access to a personalised inbox, training attendance, assessment results and transaction history.

Programme Administrative Information

The Terms & Conditions listed below are applicable for all IAL programmes.

IAL reserves the right to make changes or modifications to these Terms and Conditions at any time without prior notice, as it deems appropriate.

Pre-Course Administration

  • The UEN provided must be that of the company contributing CPF for the sponsored learners.
  • Company-sponsored learners must meet the 75% attendance requirement per module for their company claim Absentee Payroll. Government entities and private entities held under a government agency whose manpower expenditure is partially government-funded are not eligible for AP funding.
  • Learners enrolled in WSQ courses are obliged to meet the attendance requirements and achieve the competencies. Otherwise, IAL reserves the right to recover the course grants/subsidies disbursed.
  • If a sponsored learner quits their job midway through the course, there will be no course fee refund to the company for the unconsumed modules. The learner may continue to complete the course.
  • Learners whose course fees are paid by their company are not allowed to switch to ‘self-sponsored’ status later.

  • With effect from 1 August 2022, a one-time non-refundable Application Fee of S$60 (before GST) will apply to each application for full cohort-based WSQ courses.
  • Companies cannot use individuals’ SkillsFuture Credit (SFC) to pay for the course fee (in part or in full). 

  • Registration is based on a first-come-first-serve basis. IAL cannot waitlist or reserve seats for interested applicants, and there is no billing or e-invoicing to the company.

  • To secure enrolment in the preferred course schedule, the company’s representative should make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process.

  • The system will automatically cancel the enrolment if full payment is not received by 11:59 pm (Singapore Time) on the same day of registration. The company’s representative will then need to re-register for the course, subject to availability at the time of re-registration.

  • Please refer to IAL Withdrawal/Refund Terms and Conditions for requests by company to replace a registered learner with another employee.

Dedicated ‘Corporate-run’ organised by company:

  • The company’s representative may contact IAL to organise a specific course run for their employees if they can form a class of a minimum of 15 learners.

  • For dedicated corporate runs, billing and payment terms will be based on the signed contract with IAL.

  • The UEN provided must be that of the company contributing CPF for the sponsored learners.

  • For more information on a customised corporate arrangement, please get in touch with us at +65 6579 0300 or send us an email at

  • Please click here for more information on corporate registration.


  • Refund is not applicable to learners who:
    1. Withdraw midway from their course
    2. Submitted Re-scheduling or Deferment Requests
  • Learners who wish to withdraw from their course should complete the Withdrawal Request Form and unsubscribe from future courseware notifications and mass communication from IAL.

  • The course application fee is non-refundable.

  • Please click here to make the withdrawal request.

  • To benefit from the learning at IAL, full attendance is encouraged for all courses.
  • IAL requires a minimum attendance of 75% per module for learners to meet assessment eligibility. Otherwise, learners may request a re-scheduling of training and/or assessment session(s).
  • The re-scheduling policy is applicable for changes to assessment session(s).  


  • All Singaporean Citizens/Permanent Residents attending SkillsFuture Singapore (SSG)'s funded courses are required to register, set up their Singpass account and download the latest version of Singpass App prior to course commencement.  
  • Learners without Singpass should register for a Singpass account immediately. For more information on setting up and accessing your Singpass account, please visit the Singpass website here.
  • Learners should be present in class (classroom and online) 15 minutes before the scheduled lesson time on the actual day and have the following ready:
    1. A smart device (e.g., smartphone or iPad) with a functioning camera

    2. The Singpass mobile app installed on the smart device, 
      Note: Please log out from the other devices if your Singpass app is installed on multiple devices. Users can only utlize the Singpass mobile app from one device at a time. 

    3. Login credentials for the Singpass App (i.e., username and password, facial recognition or fingerprint scanning).

  • Learners who do not have their Singpass App ready for classes will have to re-schedule to a later time with a non-refundable admin fee of $119.90 (after GST). 
  • Please click here to make the re-schedule request. 

IAL reserves the right to cancel, postpone or make changes to any courses should unforeseen circumstances occur. Applicants will be duly notified and the full fees will be refunded, where applicable.  

  • Your privacy is important to us. Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data. 

  • No training/assessment video recordings would be made available for public viewing as they include the learners' personal data.

  • Only SkillsFuture Singapore (SSG) and IAL could review your video recordings for audit, quality assurance and grant administration purposes.

In-Course Administration

Device Usage:

  • Learners should access the online session(s) and content(s) using suitable devices, such as a computer or laptop running on Windows Operating System 7 and above (or MAC OS system), a webcam and headset with a stable internet connection.
  • Mobile phone usage is disallowed as the primary device for attending online classes. It can be used for supplementary purposes. 

Learning Environment:

  • The learning environment should be free from distractions, noise, and interruptions. Learners should refrain from engaging in any non-course-related activities during online sessions.

  • Learners are required to participate in all activities, discussions, and assessments assigned during the course duration.

Video Presence:

  • Every training and assessment session(s) will be recorded, and the webcam must be turned on at all times. 

  • Learners’ faces must be fully visible (i.e., the entire face and not just the forehead and eyebrows).

  • Full name as per NRIC must be reflected throughout the session(s).  

Video Recordings:

  • No training and assessment video recording(s) would be released for public viewing due to learners’ data and privacy.

  • Only SkillsFuture Singapore (SSG) and IAL could review the video recordings for audit, quality assurance and grant administration purposes.

  • IAL courses include a substantial component of self-directed learning. Learners are expected to complete their assignments independently.  

  • Observe all assignment deadlines, which may include the draft and final written assignment(s), video recording, self/peer assessment record, etc. A chargeable re-scheduling fee may apply and/or a 'Not Yet Competent' outcome may be accorded for the module.

  • Final assignment must be submitted by the prescribed deadline before the scheduled assessment date; failing which the assessment attempt would be deemed as forfeited and a 'Not Yet Competent' outcome may be accorded. A one-time re-assessment request must be submitted within 5 working days of the initial assessment date at a charge of S$174.40 (after GST).

  • For re-assessment the final assignment must be submitted according to the deadline provided; failing which, the re-assessment attempt will be forfeited.

  • Exceptional circumstances should be submitted to IAL with supporting documents for consideration, and upon review, IAL's decision will be final.

  • Learners accorded with the 'Not-Yet-Competent' (NYC) outcome can submit a one-time re-assessment request within 5 working days from the date of the last assessment.
  • Final assignment must be submitted by the prescribed deadline before the scheduled re-assessment date; failing which the re-assessment attempt would be deemed as forfeited. 
  • Learners cannot attend the training for the subsequent module(s) with two (2) outstanding assessments.

  • If no request is made, learners will be considered as withdrawn from the course. Full fees without funding will apply for enrolment into the same course again.
  • Please click here to make the Re-assessment request.
  • Learners who repeat the module (Re-module) must attend the training sessions again before attempting the assessment.
  • Please click here to make the Re-module request.

  • With effect from 1 Jul 2023, a non-refundable Appeal Fee of S$65.40 (after GST) will apply to each appeal against the ‘Not-Yet-Competent (NYC)’ status awarded.



  • You may submit an Appeal Form here.
  • Upon Committee Review, IAL's decision will be final.

  • Course deferment applies to a one-time postponement of study for at least six (6) months or more.
  • A learner may submit a course deferment application if they cannot complete the full qualification due to reasons beyond their control, with a non-refundable admin fee of S$119.90 (after GST). 
  • The onus of supporting documents is on the applicant. Deferment applications with invalid, insufficient or no supporting documents will be rejected. Upon review, IAL's decision will be final.

  • Once the application is approved, the remaining modules must be completed within ONE YEAR from the Deferment Approval Date or by the original candidature end date, whichever is later.

  • Full fees without funding will apply if the learner wishes to re-enrol the same course past the one-year deferment period.

  • Please click here to make the deferment request.

The maximum candidature period refers to the total duration that learners can be given to complete a course. Failing which, their candidature will be terminated, and full fees without funding will apply if they wish to re-enrol the same course:


At IAL, we are committed to creating a positive learning environment that encourages active learning.

  • You may send in your feedback via the Module Evaluation, which occurs at the end of each module.
  • Serious misconduct allegations against a Trainer/Assessor/Coach or staff warrant an investigation that may lead to the appropriate counselling and/or disciplinary action against the accused.
  • Upon the outcome, IAL's decision will be final.

IAL reserves the right to take disciplinary action against academic dishonesty (including but not limited to the act of plagiarism and/or collusion) and/or disruptive learner's behaviour, leading to expulsion from the programme without refund of course fees when required.

For more details, please read IAL Learners' Code of Conduct here.

At IAL, we strive to provide exceptional service and support to ensure your learning experience is enriching and rewarding. We expect all learners to treat our staff members with respect, courtesy, and professionalism. We understand that you may have questions or concerns or require assistance, and we encourage open and constructive communication. However, abusive behaviour will not be tolerated under any circumstances.

Definition of Staff Abuse:

  • Staff abuse encompasses any behaviour, action, or communication that prevents our staff from carrying out their responsibilities, is disrespectful, or harassing. This includes but is not limited to, physical aggression, verbal abuse, personal attacks, threats, excessive and repetitive phone calls, and incessant demands for immediate responses.

  • We recognise the importance of fostering positive interactions between staff and learners. However, in cases where the line is crossed, and staff members are subjected to repeated abusive or harassing behaviour, we will take appropriate action to ensure their safety and well-being.

Disengagement and Service Termination:

  • If a learner engages in behaviours that constitute staff abuse, IAL reserves the right to disengage from further communication with and terminate the provision of all services without further notice to that individual. This decision will be made after careful assessment and consideration of the situation to protect the staff member(s) involved and, in fairness, the other individual involved.

We appreciate your understanding and cooperation in helping us maintain a positive and respectful environment at IAL.

Post-Course Administration

All WSQ certificates are issued by SkillsFuture Singapore (SSG) through MyskillsFuture Portal. Your SOAs, transcript or full qualification will be available 4 to 6 weeks upon the completion of the module or final assessment.

Notifications of e-Certificates (e-Certs) are also available via the MySkillsFuture mobile App.

Singaporeans and permanent residents can access/download the WSQ e-Certs upon logging in to the MySkillsFuture portal via SingPass and following the steps below:

  • Go to the MySkillsFuture portal

  • Click the SingPass icon and log in via SingPass

  • Go to Skills Passport > click on Certificates to view WSQ e-Certs records

  • Select trainee's WSQ e-Certs and click on "Download e-Certs"

Foreign trainees could follow the steps below:

  • Go to the MySkillsFuture portal

  • Go to 'Digital Services'.

  • Under 'Individuals', click 'Download Certificates'.

  • Click 'No Portal ID'.

  • Enter the relevant information to retrieve your certificates.

You may also view the user guide here.

Technical Support

  • If you encounter login issues, ensure your MyIAL account has been activated via the link sent to your email address when you first registered with us.

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•  Phone - 800-852-3910

•  Online chat – in HELP Section (after login)

•  Online form – in HELP Section (after login)

•  Email at

Other Resource:

•  Online Guides – Canvas LMS

Frequently Asked Questions

You may view and download your receipt(s) or invoice(s) under the Payment Tab in MyIAL.

  • Learners who do not meet the requirements for English Language proficiencies as required by the respective courses need to take the Workplace Literacy (WPL) – Computer Adaptive Test (CAT) and secure the ES WSQ WPL qualification for listening and speaking reading and writing modalities. Please click here for more information.
  • You may also provide other documented evidence of your proficiency in English or be required to attend an interview with IAL to ascertain your suitability for the programme.

Training, coaching and assessment sessions can be held online and/or in IAL training rooms, subject to the Advisory and Updates on COVID-19.

Once you have successfully enrolled, you will be able to view the details of your schedule, such as date and time, on MyIAL