Clare Poon is an experienced adult educator in the area of designing and developing competency frameworks and competence-based training curriculum. In her 15 years of experience in the retail, healthcare and training industry, she has developed and conducted customer service programmes locally and in China. She has also enhanced WSQ modules with Disney’s assets, coached adult educators in curriculum development and participated in action research. Clare is currently a senior workplace learning facilitator with the Institute for Adult Learning (IAL). It is her passion to create meaningful learning opportunities in building capabilities. Clare holds a Master in Training and Development (Griffith University) and Bachelor of Science in Management (Hons). Professionally, she holds a Diploma in Adult and Continuing Education (DACE) and Advanced Certificate in Training and Assessment (ACTA).