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Facilitation Mastery: Unleashing the Power of Participation Through the Focused Conversation Technique

Lecturer icon Serene Sim (Ms)
Clock icon 7.2 hours
Course Fee
Full Course Fee
S$708.5
Nett Fee (Singapore Citizens <40 & PRs)  
S$212.55
Nett Fee (Singapore Citizens ≥40)  
S$82.55

*The fee is inclusive of prevailing GST and subject to changes.

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Course Dates

For groups of at least 15 people, customised run dates are available, contact us for more details.


2026 Scheduled Runs

Registrations open 2 months before each class start date.

• 28 Aug 2026

• 27 Nov 2026


Training hours: 9am - 4pm

Assessment hours: 4pm - 5pm

28 Aug 2026 - 28 Aug 2026
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Notice:

This session will be conducted face-to-face at IAL. Further details about the session will be sent to those who have confirmed their registration. The class will only proceed if the minimum number of participants is met. Laptop is required for this course.

What Is This Session About?

As organisations increasingly rely on collaboration to drive change, innovation and performance, leaders and facilitators must be able to guide conversations that move groups beyond discussion towards shared understanding and action. Yet managing participation, navigating differing perspectives and achieving meaningful outcomes remain common challenges.

This programme equips HR professionals, OD consultants, leaders, managers, learning facilitators and adult educators with a practical approach to leading productive group conversations using the Technology of Participation (ToP) Focused Conversation Method. Participants will learn how to structure discussions through a four-level process that helps groups explore facts, surface reactions, interpret meaning and determine actions.

Through demonstrations, guided practice, participant-led discussions, facilitator feedback and reflection, participants will apply the method to realistic workplace situations. By the end of the programme, participants will be able to facilitate focused, participatory conversations that strengthen communication, support collaborative problem-solving and help groups arrive at clear decisions and actionable outcomes.

What Does The Session Cover?

This course aims to help facilitators with a working knowledge of the principles, and
process steps in the Practice of Focused Conversation to:
  • understand the human process of dialogue
  • learn a method that strengths group communication
  • explore ways to use the ToP Focused Conversation Methods in multiple situations

By the end of the 1-day programme, participants should be able to:
  • Design and facilitate conversations with clear rational and experiential objectives using Technology of Participation Focused Conversation Method
  • Apply the Focused Conversation 4-level process in: (a) Discerning the situation (b) Listening to the Heart (c) Discerning the Meaning (d) Taking actions to a variety of workplace situations

Who Is It Suitable For?

Facilitation Mastery programme is based on the following assumptions about you. It assumes that:
  • You’re aware of the foundational concepts of facilitation and you don’t need to revisit basic meeting design principles and core tools
  • You have first-hand experience designing and leading meetings
  • You have a high degree of self-awareness and personal comfort based on practice
  • You want to become better at diagnosing facilitation assignments and creating effective designs
  • You want to broaden your repertoire of tools so you’ll be able to make impromptu design changes whenever they are needed

Course Funding and Policies

About the Speaker

Serene Sim (Ms)

Serene Sim (Ms)

Adult Educator, Senior Professional

SERENE SIM is an accomplished Curriculum Developer, Training Facilitator, Consultant, and Coach, with more than 35 years of experience in learning analysis, design, development, delivery, and evaluation. Her mission is to serve the nation by equipping individuals with generic skills competencies - common transferable skills that enable individuals to stay relevant, be employable and employed, facilitating their career mobility. Her goal is to help organisations build a skilled and resilient workforce by advising them on ways to meet current and future workplace needs through organisational learning solutions. She has a strong grounding in Learning Needs Analysis, Curriculum & Instruction Development, Facilitation, and Training-The-Trainers. Her Areas of Specialty include Instructional Design (ID) process, developing competency-based training, Critical Core Skills, Coaching for Improved Performance, Leadership & Supervisory Management, Personal Mastery, Team Effectiveness, Transforming HR Practices and Organisational Development. Her sectors of practice include Public Service, Ministries and Statutory Boards, SMEs, Tertiary institutions, Healthcare, Retail, Hospitality, Tourism, and Integrated Resort. 

 

Serene is passionate about Learning Transfer & Impact, HR Transformation & bridging the HR Practices and implementation gap. Her background predisposes her to effectively integrate the organisation’s needs with learners’ performance and learning needs by crafting creative solutions. Her objective is to help individuals in the workforce reach their potential through the creative use of human performance technology and by building an environment for maximum skill transfer.

 

Serene holds a Master of Arts (Instructional Design & Technology), Bachelor of Business Administration (specialisation in HR), a Graduate Diploma in Change Management,  a Graduate Diploma in Workplace Learning, and certifications from ACTA and DACE.  

Serene is a Certified Technology of Participation Facilitator, a 70:20:10 Blended Learning Design Certification, and a Certified TetraMap Facilitator (Personal, Team, & OD through Tetramap International).

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