Facilitation Mastery: Unleashing the Power of Participation Through the Focused Conversation Technique

Lecturer iconSerene Sim (Ms)
Course Duration: 7 hours
AEN Member
Total Course Fee
Non-AEN Member
Total Course Fee
Total Course Fee

*The fee is inclusive of prevailing GST and subject to changes.

Sign Up for AEN Member

Course Dates

No Schedules Available.

This course aims to elevate your facilitation excellence through transformative conversation, unleashing the power of participation through the Technology of Participation Focused Conversation Method. The (ToP) Focused Conversation Method is a guided discussion process to effectively takes a group on a journey from big picture perspective to depth focus – from situation to resolve or action.


This session will be conducted face-to-face at IAL. More details will be sent to the confirmed registrants.

What Is The Session About?

Through Focused Conversation Technique, the course is designed to teach participants the art and science of asking questions and holding conversations using a structured approach. The method involves asking questions at four levels to guide the discussion:

  1. Establishing facts and data by asking questions that appeal to the senses.
  2. Exploring initial reactions to the data by asking questions that appeal to the heart.
  3. Asking for critical thinking on the experience or issue by asking questions that appeal to the head.
  4. Challenging the group to decide their relationship and response to the topic by asking questions that lead to future resolution and actions.

The course introduces the ToP Focused Conversation Method, which provides a structure for effective communication that is based on our natural thinking process. The facilitator directs the group's thinking towards decision-making using a sequence of specific questions that takes them through the four levels of awareness: observable, relational, interpretative, and decisional (ORID). ORID serves as a template for facilitating conversations to uncover current reality and tap into the collective wisdom of the group.

In this one-day course, participants will learn and practice the Focused Conversation Method through:

  • Learning and using the Focused Conversation Method
  • Method demonstration and explanation
  • Small group preparation
  • Participants leading discussions
  • Facilitator feedback
  • Method application discussion
  • Reflection on the day


What Does The Session Cover?

At the end of this session, participants will be able to take-away the following:

Design and facilitate conversations with clear rational and experiential objectives using the Technology of Participation Focuses Conversation Method 
Apply the Focused Conversation ORID four-level process as a guided conversation to a variety of workplace situations which include in: (a) Discerning the situation (b) Listening to the Heart (c) Discerning the Meaning (d) Taking actions to a variety of workplace situations 

Who Is It Suitable For?

  • HR Professionals and OD Consultants, and who lead process that involve planned change efforts to increase organisation health
  • Organisation Leaders, and Managers who want to design and lead process that involve planned interventions to enhance organisational effectiveness
  • Learning Facilitators who want to help work teams, project groups, management teams; and who want to become better at diagnosing and facilitating assignments or special purpose meetings. And Adult Educators aspiring to do less of content interventions, more of process facilitation, providing the structure in getting groups to assume responsibility and own their own solutions.

Course Funding and Policies


Please proceed to make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process. Kindly note that the system will automatically cancel the registration if full payment has not been successfully processed by 11.59pm (Singapore Time) on the same day of the registration. You will have to reapply for the course, subject to availability of vacancy at the point of your re-registration.

Additional Funding Available, If Applicable

Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit which can be used to offset the selected programmes' fees for self-sponsored registrations only.

Please note the submission period for your SFC claim via MySkillsFuture needs to be within 60 days before the course start date (date inclusive). If your course start date is more than 60 days from the date of SFC application, the SSG-SFC portal would reject your application. In this case, you would need to pay the full course fees at the end of your course application.


Request for rescheduling it must be submitted to IAL 2 weeks before the commencement of programme. Reschedule requests that come mid-way through training has to be supported by valid reasons; substantiated by references as evidence; such as a doctor's note; or a hospitalization chit.

Please submit your request to reschedule your course at MyIAL. A non-refundable administrative fee of S$54.00 w/GST ($50) applies for the request and the next available slot will be offered


Request for withdrawal from a programme is subjected to review by IAL and the decision is final. IAL reserves the right to request for supporting document(s). A non-refundable administration fee of S$54.00 w/GST ($50) is applicable for withdrawal request. If the withdrawal notice is given less than 2 weeks before the programme start date, the paid fees will not be refunded.

Corporate Run

For dedicated corporate runs with a contract signed with IAL, billing and payment will follow the terms of the signed contract. Otherwise, payment would be expected upon registration.

About The Speaker

Serene Sim (Ms)

Serene Sim (Ms)

Curriculum Development Specialist, Product Development | Institute for Adult Learning

Serene Sim is an accomplished Curriculum Developer, Training Facilitator, Consultant and Coach, with 30 years of experience in learning analysis, design, development, delivery, and evaluation. Her mission - is to serve the nation by equipping individuals with generic skills competencies - common transferable skills that enable individuals to stay relevant - be employable and employed, facilitating their career mobility. Her goal - is to help organisations build a skilled and resilient workforce by advising organisations in ways to meet current and future needs of the workplace through organisation learning solutions. Her talent - a strong grounding in Learning Needs Analysis; Development of Curriculum & Instruction, and Training-The-Trainers. Her knowledge - includes Adult Learning Psychology; Instructional Design (ID) process; Technology-Enhanced learning, Project Management and Organisational Development.


She is conversant with tools used for Training needs analysis (TNA), Competencies analysis, developing competency-based training, assessment & training roadmap, Training evaluation& assessment, and Quality assurance for managing learning.