The Coaching Edge: Key Coaching Strategies for Management Success
Louise Phua (Ms)
Course Duration: 7 hours
*The fee is inclusive of prevailing GST and subject to changes.
Sign Up for AEN MemberCourse Dates
For groups of at least 15 people, customised run dates are available, contact us via the form below for more details.
No Schedules Available.
What Is The Session About?
In today's fast-paced work environment, your ability to coach directly fuels team potential and tangible results. This highly practical one-day workshop immerses you in core coaching techniques through the proven OSCAR model (Outcome, Situation, Choices, Action, Review). You'll actively hone powerful questioning, deep listening, and impactful feedback—the cornerstones of effective performance dialogues. Walk away with actionable tools and the confidence to lead, coach, and inspire your team to achieve their best.
Note: After completing this course on The Coaching Edge: Key Coaching Strategies for Management Success, please consider signing up for the advanced course, “Coaching as a Way of Work: Embedding OSCAR into Everyday Conversation.”
What Does The Session Cover?
Knowledge-based learning objectives: what participants will know at the end of the workshop (their understanding)
1. Understand the role of the leader as a coach and how it differs from mentoring
2. Explain key psychological concepts relevant to coaching, which include: the Negative Belief Cycle and Circle of Control & Influence
3. Describe the importance and principles of core coaching communication skills which include: effective questioning, active listening, feedback, and rapport building
4. Recognise foundational motivation concepts relevant to performance
5. Understand how performance management is aligned with the OSCAR framework
Skills-based learning objectives: what participants will be able to do at the end of the workshop (their application)
1. Apply core coaching communication skills which include: questioning, listening, feedback, rapport) in performance conversations
2. Structure a basic performance coaching conversation using the OSCAR model
3. Engage team members in discussions to promote accountability in goal setting
4. Provide ongoing feedback and reinforce behaviors that positively impact performance
^ Assessment: Formative Assessment(s), Assignments/Presentations/Practical Performances)
^ Completion: Upon 100% attendance and meeting Assessment requirement, learners will receive a Certificate of Participation from IAL (& other partners where applicable)
Who Is It Suitable For?
- HR and L&D professionals looking to understand and champion coaching within their organisation
- Managers and Team Leaders seeking to develop foundational coaching skills
- Supervisors responsible for guiding and developing team members
- Individuals tasked with supporting the performance and growth of others
Course Funding and Policies
Payment
Please proceed to make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process. Kindly note that the system will automatically cancel the registration if full payment has not been successfully processed by 11.59pm (Singapore Time) on the same day of the registration. You will have to reapply for the course, subject to availability of vacancy at the point of your re-registration.
Additional Funding Available, If Applicable
Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit which can be used to offset the selected programmes' fees for self-sponsored registrations only.
Please note the submission period for your SFC claim via MySkillsFuture needs to be within 60 days before the course start date (date inclusive). If your course start date is more than 60 days from the date of SFC application, the SSG-SFC portal would reject your application. In this case, you would need to pay the full course fees at the end of your course application.
Rescheduling
Request for rescheduling must be submitted to IAL 2 weeks before the commencement of programme. Reschedule requests that come mid-way through training has to be supported by valid reasons; substantiated by references as evidence; such as a doctor's note; or a hospitalization chit.
Please submit your request to reschedule your course here. A non-refundable administrative fee of
S$54.50 w/GST ($50) applies for the request and the next available slot will be offered
Withdrawal
Request for withdrawal from a programme is subjected to review by IAL and the decision is final. IAL reserves the right to request for supporting document(s). A non-refundable administration fee of
S$54.50 w/GST ($50) is applicable for withdrawal request. If the withdrawal notice is given less than 2 weeks before the programme start date, the paid fees will not be refunded.
Corporate Run
For dedicated corporate runs with a contract signed with IAL, billing and payment will follow the terms of the signed contract. Otherwise, payment would be expected upon registration.
About The Speaker
Louise Phua (Ms)
Louise Phua has about 20 years' experience in corporate and consulting organisations. With extensive experience in multi-national human resources service providers, she is deeply familiar with talent acquisition and talent management in Asia. Louise is a Talent Coach, Facilitator, Trainer and Learning Designer.
Well-versed in talent management in Asia Pacific. she helps international companies to find and grow their talent and organisations. Her early career was in marketing and the media and in recent years, she has stints as a Learning Designer.She adopts a holistic and integrated approach to adult learning based on the Three Dimensions of Learning (Illeris, 2008). She has been involved in curriculum and instructional design for learning projects targeted at young adults, mid-career professionals and elderly learners. Her recent clients include Airbus, Nanyang Technological University, Sephora, Singapore Tourism Board, Temasek Polytechnic and counting.