Ms Clare Poon is a freelance Adult Educator with the Institute for Adult Learning.  In her fifteen years of experience in the retail, healthcare and training industry, her work involves frontline retailing; deliver customer service programme locally and overseas; design and develop curriculum; conduct stand-up training; audit training programme; provide consultancy; facilitate workplace learning project; and provide career development guidance.  Clare enjoys meeting people and creating meaningful opportunities to enable learning.  Progressing from projects that revolve around the Workforce Skills Qualification, her recent focus is skewed toward workplace learning and career development facilitation.  Clare holds a degree in Master in Training and Development (MTD) from the Griffith University.  Professionally, she holds a Diploma in Adult and Continuing Education (DACE) and Advanced Certificate in Career Development Facilitation (ACCDF) from the Institute of Adult Learning; and Advanced Certificate in Training and Assessment (ACTA) from the Singapore Institute of Management.

Ms Cynthia Lau is best known for her ability to design and deliver results focused yet engaging and practical learning experiences. Besides facilitating learning and organisational change, Cynthia is a prolific learning designer, involved a broad spectrum of work. In terms of workplace learning, Cynthia is involved in the design, development and implementation of IAL’s certification programme for workplace learning facilitators.

Cynthia’s unique combination of expertise in innovation, capacity development and learning design has also served her well as an international trainer/facilitator. Other than training for participants from the ASEAN region, Australia, Africa, India and the Dutch Caribbean, she has worked as a consultant for public service reform training programmes for emerging economies like Cambodia, Laos, Pakistan and Sri Lanka.

Cynthia holds a Masters in Education (Training & Development) from the University of Sheffield. Her professional certifications include Certified Professional Facilitator (International Association for Facilitators), Edward De Bono’s 6 Thinking Hats and The Seven Habits of Highly Effective People among many others. She also possesses a Certificate IV in Training and Development (Australia), Advanced Certificate in Training and Assessment (ACTA) and Diploma in Adult Continuing Education (DACE).

Ms Patrina Loo is an accomplished freelance Adult Educator (AE) in learning facilitation, coaching and consultation. Having worked with a diverse profile of learners both locally and overseas, she has designed and facilitated training in Service Excellence, Service Quality and Team Building. She engages with clients from a broad spectrum of industries to address training needs, design and contextualises programs to build capacities and sustain team performance. Known for her vibrant style of engaging learners, she is passionate about creating meaningful learning experiences. Patrina's involvement with Institute of Adult Learning's (IAL) spans from initiatives in sectoral research and interventions in Learning and Performance Transformation (LPT), to enhance Continuous Education and Training (CET) effectiveness for the security and retail sector, to career development facilitation in support of Developing Freelance Adult Educators.

Patrina holds a Master in Training and Development (MTD) from Griffith's University, a Diploma in Adult and Continuous Education (DACE) and Advance Certificate in Career Development Facilitation (ACCDF) from IAL and Advance Certification in Training and Assessment (ACTA).

Kang Yam specialises in curriculum and instructional design, competency development and career coaching. Life in the training and development field brought him to many companies and countries in the Asia Pacific. KY has conducted workshops for companies such as First Data Corporation (China, Singapore and South Korea), Schneider Electric (China), Rio Tinto (Australia), Sabre Technology (India) and Swiss Re (Australia, China and Singapore). Kang Yam holds a Master of Business Administration (Strategy) from Nanyang Business School, Nanyang Technological University and a 2nd Upper Honours in Economics, Bachelor of Arts and Social Sciences, National University of Singapore. He also has an Advanced Designing Learning Certificate by Association of Training and Development (ASTD) and is qualified to administer/interpret DISC Profiles. Kang Yam speaks English and conversational Mandarin.

Kris Loy specialises in HR Development, Business Process Management, Business Development & Marketing in the retail, F&B and Hospitality sectors and has over 20 years of experience working with all levels within organisations in the field of Human Resource Development (including courseware design and development, training management, organisational learning, workplace learning and facilitation) at national and industry levels. In the last 12 years, she has worked closely with the retail industry in Singapore to support its people development needs by offering education and training programmes that help to enhanced their professional capabilities.

Kris holds a Master of Arts in Lifelong Learning from UCL-IOE, a Graduate Diploma in System Analysis from NUS-ISS, a Bachelor of Science in Management from UMIST, a Diploma in Marketing from Singapore Polytechnic and a Diploma in Adult and Continuing Education from IAL. She is also appointed as a SkillsFuture Mentor and Business Advisor to SMEs by SPRING Singapore and a certified Workplace Learning Specialist with IAL.