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The Coaching Edge: Key Coaching Strategies for Management Success

Lecturer icon Louise Phua (Ms)
Clock icon 7 hours
Course Fee
Full Course Fee
S$708.50
Nett Fee (Singapore Citizens <40 & PRs)  
S$212.55
Nett Fee (Singapore Citizens ≥40)  
S$82.55

*The fee is inclusive of prevailing GST and subject to changes.

Course Dates

For groups of at least 15 people, customised run dates are available, contact us for more details.


2026 Scheduled Runs

Registrations open 2 months before each class start date.

• 05 Aug 2026
• 04 Nov 2026


Training hours: 9am - 4pm

Assessment hours: 4pm - 5pm

04 Nov 2026 - 04 Nov 2026
Master essential coaching techniques in just one day and transform how you lead. Learn to apply the proven OSCAR model in real workplace scenarios, sharpen your communication skills, and coach with confidence. This workshop equips you with practical tools to elevate team performance and build stronger workplace relationships.

What Is This Session About?

In today's fast-paced work environment, your ability to coach directly fuels team potential and tangible results. This highly practical one-day workshop immerses you in core coaching techniques through the proven OSCAR model (Outcome, Situation, Choices, Action, Review). You'll actively hone powerful questioning, deep listening, and impactful feedback—the cornerstones of effective performance dialogues. Walk away with actionable tools and the confidence to lead, coach, and inspire your team to achieve their best.

Note: After completing this course on The Coaching Edge: Key Coaching Strategies for Management Success, please consider signing up for the advanced course, “Coaching as a Way of Work: Embedding Solution-Focused Dialogue into Everyday Conversation.”

What Does The Session Cover?

Effective coaching is becoming an essential capability for managers and workplace professionals responsible for developing people and improving performance. This workshop equips participants with an evidence-based Coaching Model to conduct purposeful coaching conversations that build capability, strengthen accountability, and support meaningful workplace outcomes. Participants explore the principles of coaching, psychological drivers of behaviour, motivation, and the distinctions between coaching, mentoring, and managing before developing core coaching communication skills, including powerful questioning, deep listening, constructive feedback, and rapport-building.

Through structured input, guided practice, authentic workplace scenarios, reflection, and an individual coaching conversation planning assignment, participants learn to structure effective performance coaching conversations and develop action-oriented coaching plans. By the end of the session, learners will have practical coaching tools, greater confidence in leading coaching conversations, and strategies they can immediately apply to enhance individual and team performance in the workplace.

^ Assessment: Formative Assessment(s), Assignments/Presentations/Practical Performances)

^ Completion: Upon 100% attendance and meeting Assessment requirement, learners will receive a Certificate of Completion from IAL (and other partners where applicable)

Who Is It Suitable For?

  • HR and L&D professionals looking to understand and champion coaching within their organisation

  • Managers and Team Leaders seeking to develop foundational coaching skills

  • Supervisors responsible for guiding and developing team members.

  • Individuals tasked with supporting the performance and growth of others

Course Funding and Policies

About the Speaker

Louise YT Phua (Ms.)

Louise YT Phua (Ms.)

Partner, Team Rise SG Pte Ltd

Louise YT Phua is a Corporate Trainer and Advocate of Longevity and Wellbeing. By bringing clarity, calm, confidence, courage , and compassion, she aids young executives and middle managers who work in corporate environments to unlock bottlenecks and make progress. By integrating various teaching and learning methodologies, she triggers her learners to begin their learning journey and take steps to realise their future selves.

With over twenty years’ experience in talent management at multi-national companies and major conglomerates in Asia Pacific, Louise has conducted learning workshops with Harry’s, LVMH Group, National University of Singapore, National University Health System, Parkway Health Group, Sephora China, Singapore Management University, Singapore University of Social Sciences (Institute for Adult Learning), Swire Hotel Group China, Temasek Polytechnic, UOE Group and more.

Louise holds a Master of Arts in Lifelong Learning (MA LLL) from UCL Institute of Education (UK), and a Bachelor of Arts (Marketing and the media) from Murdoch University (Western Australia). She has obtained additional certificates in Understanding the Brain: Using Neuroscience to Deliver Better Results (Wharton Executive Education, University of Pennsylvania), Positive Psychology (Harvard Health), Stress Management (Harvard Health), 6 Weeks to Healthy Eating (Harvard Health), and Appreciative Coaching (Fielding Graduate School USA).

Since 2024, Louise has been an Advisory Council Member of Harvard Business Review.

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